DataGuard

Customer Success Manager

• You lead customer onboarding, ensuring seamless adoption through well-structured processes and customer enablement
• You manage partnerships and stakeholders proactively, driving success, anticipating issues, and steering multiple initiatives using proven frameworks and tools
• You understand customer needs by gathering insights into challenges and tailoring solutions to maximize satisfaction and business outcomes
• You develop account plans, identify upselling and cross-selling opportunities, and collaborate with sales to drive customer expansion and retention
• You build and maintain strategic partnerships by understanding client goals and aligning them with company solutions
• You monitor customer portfolios, flag risks early, and create anti-churn strategies in collaboration with internal teams

Enterprise Customer Success Manager

Security Engineer

• You will actively contribute to DataGuard’s growth by managing and expanding the full customer lifecycle for our InfoSec-aaS product.
• You will advise customers on information security using our platform and build scalable ISMS solutions from the ground up.
• You will act as a trusted partner, guiding customers through audits (e.g. ISO 27001 or TISAX®).
• You will leverage AI-powered tooling to deliver faster, more consistent, and higher-quality security consulting outcomes.
• You will support Sales and Customer Success by identifying cross-selling and up-selling opportunities for existing customers.
• You will help evolve our InfoSec solution by translating customer insights into actionable product feedback.

Enterprise Customer Success Manager

Information Security Consultant