Solution Architect – ServiceNow
Datacom
full-time
Posted on:
Location Type: Hybrid
Location: Auckland • New Zealand
Visit company websiteExplore more
About the role
- Define the target ServiceNow architecture for ITSM/ITOM/ITBM (and other modules as needed) including data model, CMDB design, security model, tenancy, and scalability considerations.
- Own migration strategy and plan: discovery, data mapping, ETL, testing, cutover, and rollback approaches.
- Design and manage integrations (REST/SOAP, MID Server, LDAP/SSO, event ingestion, third-party tools) and advise on integration patterns and middleware.
- Lead configuration and customization guidance: scoped app strategy, scripting standards (JavaScript), update set management, source control, CI/CD pipelines and release management.
- Establish platform governance, development standards, coding conventions, and testing/QA processes.
- Collaborate with product owners, service teams and senior stakeholders to prioritise requirements, run workshops, and translate outcomes into solutions.
- Mentor delivery teams and contractors, review technical designs, and perform architecture risk and performance assessments.
- Support vendor/partner selection and manage technical relationships where external delivery is used.
- Ensure alignment with security, compliance and change-control requirements.
Requirements
- Proven ServiceNow Solution Architect experience leading enterprise migrations or large-scale platform implementations.
- Deep knowledge across ServiceNow modules (ITSM, CMDB/Discovery, ITOM, ITSM integrations); hands-on configuration and development experience.
- Strong experience with data migration: discovery tools, data mapping, transformation, reconciliation and validation.
- Solid integration architecture skills: REST/SOAP, MID Server, LDAP/SSO, webhooks, message queuing patterns.
- ServiceNow certifications (CSA or higher, CIS, CIS-ITOM desirable) and solid ITIL/enterprise process knowledge.
- Excellent stakeholder, workshop and communication skills—able to influence senior leadership and technical teams.
- Experience establishing governance, CI/CD and source-control for ServiceNow development.
- 7+ years in enterprise architecture or solution architecture roles, with evidence of delivering business outcomes from platform changes.
- Nice-to-have: Experience with ServiceNow Discovery, Orchestration, Event Management, or HR Service Delivery modules.
- Previous experience in a large systems integrator, MSP or enterprise IT organisation.
- Familiarity with cloud platforms (AWS/Azure) and security/compliance frameworks.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow architecturedata modelCMDB designETLJavaScriptCI/CD pipelinesdata migrationintegration architectureRESTSOAP
Soft skills
stakeholder managementcommunication skillsmentoringcollaborationinfluencingworkshop facilitationrisk assessmentperformance assessmentgovernance establishmentrequirements prioritization
Certifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)ServiceNow Certified Implementation Specialist - ITOMITIL certification