Databento

Technical Support Engineer, L1 – Frontline Support

Databento

full-time

Posted on:

Location Type: Remote

Location: California • Massachusetts • United States

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Tech Stack

GrafanaPrometheusPythonSQL

About the role

  • Act as the first point of contact for customer support inquiries.
  • Resolve common customer issues related to API usage, onboarding, authentication, integration, and billing.
  • Escalate issues to L2/L3 support or engineering with clear documentation, reproduction steps, and logs.
  • Maintain accurate ticket status, notes, and customer communication.
  • Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
  • Participate in frontline support on-call rotation.

Requirements

  • Bachelor's degree in computer science or a comparable technical background.
  • Prior experience using Databento as a customer is strongly preferred.
  • At least 2 years of experience in technical support, QA, or engineering.
  • Working proficiency in Python.
  • Familiarity with financial trading or market data.
  • Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
  • Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
  • Strong technical communication skills.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PythontroubleshootingAPI usageintegrationbillingtechnical supportQAfinancial tradingmarket dataobservability
Soft Skills
technical communicationcustomer supportdocumentationproblem-solvingattention to detail
Certifications
Bachelor's degree in computer science