Data2Logistics

Account Manager

• Provide excellent customer service to clients by processing invoice information
• Monitor overall process and assist in client/carrier issues
• Coordinate weekly processing of client invoices including reviewing, monitoring, coding, and obtaining approvals
• Ensure appropriate delivery of all media
• Utilize critical thinking and proactive resolution skills while providing exceptional customer service
• Automate final reports, exports, and packets for delivery to client
• Increase overall efficiency in order to reduce processing hours
• Identify problem areas and make recommendations to prevent future reoccurrence
• Research and review client activity for internal tracking purposes, including shipping volumes and changes in shipping activity
• Exhibit critical thinking and proactive resolution
• Ensure that all client information and documentation is current and up to date
• Notify other D2L departments of need for additional contacts or requests for new service
• Attend client meetings
• Perform special projects/tasks as requested by management
• Work closely with other teams to ensure smooth processing

Global Account Coordinator

Auditor

• Investigating and troubleshooting all invoices needing review that are not auto processed
• Work with the client to identify issues and offer suggestions on improving carrier contracts
• Provide auditing services for customers and check incoming invoices from transportation companies
• Daily contact with transportation companies and clients in the EMEA and APAC regions to correct faults
• Collaborate with the Account Coordinator assigned to the customers

Global Account Coordinator

Global Invoice Auditor