Account Coordinator

Data2Logistics

full-time

Posted on: 3/17/2026

Location Type: Remote

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About the role

Provide excellent customer service to Loop clients by processing invoice information, monitoring the overall process, and assisting in client/carrier issues as required ensuring customer satisfaction
Take part in coordinating weekly processing of client invoices including, reviewing, monitoring, coding, obtaining approvals, and ensuring appropriate delivery of all media,
Utilize thinking and proactive resolution skills & techniques all while providing exceptional customer service

Strong logistics background, combined with a proactive customer service approach
Ability to handle diverse cultures and be flexible in an ever-changing environment
Bachelor level, via education or equivalent in work experience
Must demonstrate a proficiency using common MS Office and Google suite applications
Excellent analytical and (verbal/written) interpersonal communication skills and a team player
Bilingual (including English) on written and spoken business level
Open to criticism and not afraid to confront in a professional environment
Problem solver/result oriented, and stress resistant
Ability to work in a fast-paced, multi-tasked environment
Self-motivated and able to prioritize own workload
Detail oriented and able to work in a fast-paced, multi-task environment.
Excellent interpersonal, written and verbal communication skills
Ability to manage large volumes of data from multiple accounts.
Experience in a customer service environment interacting with large accounts and/or vendors
Ability to establish and meet goals and deadlines with minimal supervision

Benefits

Excellent Client service, respect due dates and/or commitments
Automate final reports, exports and packets for delivery to client
Increase overall efficiency in order to reduce processing hours
Identify problem areas and make recommendations to prevent future reoccurrence
Research and review client activity for internal tracking purposes, including shipping volumes, credit percentages and changes in shipping activity.
Exhibit critical thinking and proactive resolution
Ensure that all client information and documentation is current and up to date
Notify other departments of need for additional contacts or requests for new service
Attend client meetings
Perform special projects/tasks at request of management
Work closely with other teams to ensure smooth processing

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

invoice processingdata managementanalytical skillscustomer serviceproblem solvingmulti-taskingdetail orientedproactive resolution

Soft Skills

interpersonal communicationteam playerflexibilityself-motivatedstress resistantability to handle diverse culturesopen to criticismresult oriented

Certifications

Bachelor's degree or equivalent experience