Laboratory Solution Consultant
Data Innovations LLC
full-time
Posted on:
Location Type: Remote
Location: Vermont • United States
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Salary
💰 $87,246 - $132,598 per year
About the role
- Design and implement connectivity solutions and/or best practice laboratory solutions for customers and business partners using Data Innovations software
- Provide advanced level support and guidance from pre-implementation through post-live support
- Provide customers and Business Partners with appropriate training and education on the company’s product and solutions
- Develop and maintain an advanced level knowledge of the use and functionality of the company’s software products, its associated modules, and the laboratory industry
- Maintain strong professional relationships with strategic customers, business partners and industry colleagues
- Successfully execute project plans through their completion for assigned service implementations
- Manage and accurately track time spent on assigned projects and tasks
- Ensure customer concerns are proactively communicated to management and team members as appropriate
- Document and deliver project status updates to all necessary individuals responsible for the service activity
- Work collaboratively with other departments within the company to ensure the company’s operational readiness for new releases
- Responsible for keeping current on all product releases and enhanced/modified features
- Perform demonstrations/presentations of the company’s products and solutions to customers
- Actively participate in tradeshows, workshops and educational events as needed
Requirements
- Minimum Associate’s Degree in Medical Technology or Sciences AND the completion of an Accredited Program in Medical Laboratory Technology OR at least 3 years working as a Laboratory Technician
- Medical Technologist (ASCP, NCA, or equivalent) certification preferred
- Working knowledge and understanding of Laboratory Information Software management/administration, IVD instrument interfacing, and laboratory workflows
- Working knowledge of or ability to learn Data Innovations’ products
- Excellent analytical and problem solving skills
- Self-motivation and ability to successfully work independently
- Ability to meet travel requirements – up to 20% travel required, which may include travel outside of normal business hours – including evenings and weekends
Benefits
- competitive benefits packageincluding medical, dental, vision
- basic life insurance
- paid holidays
- paid time off
- 401(k) matching plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Laboratory Information Software managementIVD instrument interfacinglaboratory workflowsData Innovations softwareproject managementadvanced level supporttraining and educationdemonstrationsproblem solvinganalytical skills
Soft Skills
self-motivationindependent workcommunicationrelationship managementcollaborationtime managementproactive communicationcustomer serviceteamworkadaptability
Certifications
Medical Technologist (ASCP)Medical Technologist (NCA)Accredited Program in Medical Laboratory Technology