Data Innovations LLC

Operations

• Hire and retain top engineering talent by implementing rigorous selection criteria, fostering an inclusive culture, and ensuring team members have clear career progression opportunities
• Provide continuous feedback, mentorship, and professional development opportunities to enhance technical and leadership skills within the team
• Build a high-performance culture by fostering collaboration, recognizing achievements, and ensuring team members feel valued and motivated, with clear responsibilities and expectations that drive accountability and impact
• Design, implement, and maintain a scalable cloud-native platform leveraging Kubernetes, AWS services, and infrastructure-as-code tools.
• Lead a team of professionals, providing direction, support, and motivation to achieve individual and team goals
• Develop and enforce best practices for cloud-native development to ensure high availability, reliability, and security
• Build and maintain observability frameworks, including logging, metrics, and distributed tracing, to provide actionable insights into system performance and health.
• Develop alerting systems to enable proactive resolution of system issues.
• Create and manage robust CI/CD pipelines for all software projects, enabling automated pipelines for builds, tests, and deployments.
• Standardize deployment practices to ensure reliability, security, and speed across teams.
• Establish and enforce SDLC policies, including standards for code quality, version control, and testing.
• Advocate for and implement DevOps principles to foster collaboration between development and operations teams.
• Act as a mentor and technical leader, helping development teams adopt cloud-native technologies and workflows.
• Define the strategy for scaling the Cloud Operations team, creating foundational processes that enable efficient team growth.
• Champion the adoption of new technologies and methodologies, driving technical and operational excellence while supporting the team in staying ahead of industry trends
• Create and manage performance metrics to track the success and impact of the cloud operations team, using data to drive decisions and improve team efficiency

Manager, Cloud Operations

People Operations

• Serve as a primary Workday administrator and subject matter expert, responsible for ongoing configuration, maintenance, optimization, and support across HR modules (e.g., Core HCM, Recruiting, Compensation, Performance, Learning, Reporting)
• Design, configure, and maintain Workday business processes, approvals, security roles, data validations, and calculated fields
• Manage Workday releases and enhancements, including requirements gathering, impact analysis, testing, deployment, and communication
• Troubleshoot system issues, monitor integrations, resolve configuration challenges, and partner with vendors or Workday support as needed
• Ensure data integrity, compliance, and a strong user experience for employees, managers, and HR
• Design, implement, and optimize end-to-end people operations processes, leveraging Workday where appropriate, but not limited to Workday-based solutions
• Analyze current workflows across the employee lifecycle and redesign processes to improve efficiency, clarity, scalability, and employee experience
• Maintain a deep understanding of HR workflows, policies, procedures, business objectives, regulatory requirements, and industry practices to anticipate and respond to changing needs
• Identify and implement process improvement opportunities that streamline People Operations and promote innovation
• Manage people operations and systems-related initiatives through the full lifecycle: requirements gathering, configuration, testing, implementation, and adoption
• Provide data analysis across talent attraction, development, performance, and retention to answer key business questions
• Identify key analytics and insights to improve workforce planning, operational effectiveness, and employee experience
• Design dashboards and reports, assess usage, and enable data self-service for the business
• Design and implement surveys for candidates, new hires, and employees, including the annual employee engagement survey
• Develop training materials, presentations, job aids, and documentation to support process and system understanding
• Remain current on HR systems, data strategies, and best practices to continuously improve how technology supports the business.

Senior People Operations Analyst

Consultant

• Design and implement connectivity solutions and/or best practice laboratory solutions for customers and business partners using Data Innovations software
• Provide advanced level support and guidance from pre-implementation through post-live support to ensure maximum benefit from the company’s software solutions
• Provide customers and Business Partners with appropriate training and education on the company’s product and solutions
• Develop and maintain an advanced level knowledge of the use and functionality of the company’s software products, its associated modules, and the laboratory industry
• Maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions
• Successfully execute project plans through their completion for assigned service implementations
• Manage and accurately track time spent on assigned projects and tasks, and meet utilization goals established for the position
• Act as and provide escalation support for the company’s customer support and sales teams
• Ensure customer concerns are proactively communicated to management and team members as appropriate
• Document and deliver project status updates to all necessary individuals responsible for the service activity
• Work collaboratively with other departments within the company to ensure the company’s operational readiness for new releases
• Responsible for keeping current on all product releases and enhanced/modified features
• Perform demonstrations/presentations of the company’s products and solutions to customers
• Actively participate in tradeshows, workshops and educational events as needed
• Perform other related duties as assigned.

Laboratory Solution Consultant

Full-stack Engineer

• Provide design and development leadership to a project team as an established Technical Lead
• Guides the project team to construct world-class new and advanced middleware solutions and re-evaluate and refine existing solutions.
• Build relationships with stakeholders of the teams to understand business context and requirements for the solutions that the project team is working to deliver.
• Regularly review and evaluate processes and procedures and execute upon necessary modifications for an efficiently run department.
• Investigate and make recommendations on new technologies and approaches.
• Review existing programs by identifying and analyzing areas for modification including, performance improvement and inefficient aspects, work with team to address in a timely fashion.
• Develop coding language recommendations consistent with product needs and quality standards and lead team to build standards on implementation.
• Design, code, and debug applications in various software languages.
• Active participant in software release cycle in a technical leadership role.
• Participate in testing process through test review and analysis.
• Ensure internal documentation is complete, accurate and up to date, including documenting code consistently throughout the development process.
• Train, mentor, and serve as a resource to other members of the team and cross-departmental colleagues regarding software questions.
• Aid testers and support personnel as needed.
• Deliver presentations to customer or client audiences and professional peers.
• Provide feedback to management on staff performance considerations.

Consultant Software Engineer

Support Engineer

• Provide high quality, world class technical support to customers
• Handle entry level customer calls and cases
• Escalate complex issues to senior staff or Management
• Develop working knowledge on Data Innovations’ products
• Provide outstanding customer support to Data Innovations’ customers
• Respond to customer requests for support and provide timely resolutions
• Demonstrate excellent customer service skills
• Assist in developing and maintaining internal work instructions
• Manage multiple customer issues simultaneously
• Drive excellence through quality closures of cases
• Document customer interactions, efforts and resolutions
• Escalate issues following department process for rapid resolution
• Participate in rotating shifts for after-hours emergency support
• Professionally answer incoming calls and route them appropriately

Support Engineer I

Scrum Master

• Work across the Product, Program Management, and Development teams to plan release cycles
• Facilitate team discussions and decision making in daily scrum meetings
• Identify, track, and communicate KPIs and team metrics
• Schedule and host Agile ceremonies: daily stand-up, sprint planning, retrospectives, etc.
• Identify training and improvement opportunities across team members
• Build a trusting and safe environment for problem solving and delivering quality

Vice President

• This leader will take a hands-on approach to optimizing delivery methodologies, building high-performing global teams, and establishing scalable support systems that meet the demands of a growing customer base.
• The Vice President will be instrumental in aligning cross-functional efforts across Sales, Product, and Engineering, while leveraging AI-driven insights and automation to improve time-to-value, onboarding outcomes, and support efficiency.
• Success in this role requires strong strategic planning, operational excellence, and the ability to lead with vision and purpose in a fast-paced, customer-centric environment.

Manager, Cloud Operations

Senior People Operations Analyst

Laboratory Solution Consultant

Consultant Software Engineer

Support Engineer I

Manager, Cloud Operations

Scrum Master

Vice President of Services and Support