Customer Experience Team Lead – Private Pay
DASCO Home Medical Equipment
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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Salary
💰 $19 per hour
Job Level
About the role
- Lead and support Billing agents through Teams chat and/or help desk phone line
- Serve as a PAP Scheduling subject matter expert for agent questions and escalations
- Monitor and score calls; provide coaching and feedback to agents
- Leads Training Classes for new hires and refresher classes as needed
- Handles and researches escalated billing complaints via phone, email, and chat
- Explain billing details clearly, including invoices, rentals, co-insurance, and patient responsibility
- Assist the Call Center Manager with daily operations and coverage as needed
- Answers help desk questions and chat questions from agents
- Takes Phone Calls as needed during times of heavy call volume and low staffing
Requirements
- 1+ year of call center experience, preferably in healthcare or billing and insurance
- Results driven, strong performance, quality and productivity
- Direct experience explaining medical billing and patient responsibility
- Coaching or peer-support experience
- Strong communication and problem-solving skills
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical billingpatient responsibilitycall monitoringcoachingescalation handlingtrainingcall center operationsbilling complaints resolution
Soft Skills
communicationproblem-solvingleadershipteam supportresults drivenperformance managementquality assurance