You will be managing a variety of named accounts across our global customer base.
You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.
Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying new use cases and securing renewals, based on an annual quota.
Conduct strategic business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
Present, discuss, and demonstrate Darktrace cyber threat defense solutions to C-Suite executives (CIO, CISO, CTO) and information security experts.
Identify and nurture complex upsell and cross-sell opportunities by aligning our suite of products to our customers’ evolving use cases and needs.
Ensure customers are set up for success and facilitate the renewal at the end of the subscription term.
Analyze customer engagement levels to assess risk and execute comprehensive action plans to progress account health.
Manage complex customer escalations to resolution, leveraging cross-functional teams within the business.

Requirements

Typically requires a minimum of 5 years of experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical.
Familiarity with enterprise networking technology (preferred, not required) and an advanced understanding of cybersecurity concepts.
Strong time management skills, self-motivation, and the ability to work effectively as part of a team.

Benefits

100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance
Discount Life insurance
Commuter benefits
401(k)
Employee Assistance Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessProject ManagementBusiness DevelopmentTechnical Account ManagementClient ServiceConsultingCybersecurityEnterprise Networking TechnologyAccount Health AnalysisUpsell and Cross-sell Strategies

Soft Skills

Communication SkillsPresentation SkillsTime ManagementSelf-motivationTeamworkStrategic ThinkingProblem SolvingCustomer EngagementRelationship ManagementConflict Resolution