Field Engineer

• Provide high-quality, customer-focused technical support for local and regional service cases
• Take full ownership of service cases and coordinate resolution with service and sales teams
• Diagnose challenges, deliver solutions, and engage directly with customers to exceed expectations
• Share lessons learned and best practices to support continuous improvement across teams
• Conduct on-site visits (approx. 30 days/year) to resolve complex issues and strengthen customer relationships
• Collaborate with EMEA Technical Support Team, Sales Companies, Service Partners, and Customers to ensure timely, effective service delivery

Service Engineer

Field Service Technician

Field Service Technician – Controls

Field Service Engineer

Fire Alarm Service Engineer

Sprinkler Service Engineer