Customer Care
Corporate Traffic Logistics
Customer Service Administrator
Dane Street
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Draft incoming referrals including demographic information, diagnosis, requested due date, and specialty in a timely manner.
- Complete the intake process accurately by closing intake according to workflow procedures.
- Filter client emails throughout an 8-hour workday and delegate/escalate to appropriate team members.
- Assist with Dane Street’s Intake to upload incoming referrals, records, and fee schedules into respective cases and notify stakeholders.
- Handle outreach emails/calls to clients to obtain necessary information and medical records for cases.
- Request and pull medical records from client platforms such as iCase and upload them to respective referrals; notify CSR team when records are received.
- Select and assign incoming referrals and ensure queues are evenly distributed between CSRs and QAs.
- Invoice referrals on the CSR and QA board based on confirmed physician fees and client quotes.
- Assist in auditing referrals with upcoming due dates to ensure correct processing.
- Assist with physician outreaches and referral assignments when team members are on PTO.
- Perform other duties and special projects as assigned based on business needs.
Requirements
- An Associate’s Degree or Bachelor’s Degree is preferred.
- Business experience in a healthcare and/or insurance setting is preferred.
- Present exceptional communication skills with a clear understanding of company business lines.
- Ability to apply critical thinking, manage time efficiently, and meet specific deadlines.
- Computer literacy and typing skills are essential.
- Supply and support their own internet services for work-from-home positions.
- Maintaining an uninterrupted internet connection is a requirement of the position.
- Working conditions include long periods of sitting and computer work.
