Manager

• Develops and refines methodology for annual goal-setting workshops with program teams, focusing on continuous improvement best practices.\n• Leads annual workshops to review and set goals, ensuring alignment with CHA’s strategic plan and guiding teams to refine performance metrics and action steps.\n• Leads quarterly checkpoints with program teams to review progress, identify barriers, and implement course corrections to achieve goals.\n• Develops comprehensive strategy documents, including monitoring tools, annual and summary reports, initiative proposals, and communication materials for leadership and program teams.\n• Ensures alignment of data collection with departmental and organizational goals.\n• Provides high-level analysis and interpretation of data to inform programmatic decisions and strategy adjustments.\n• Coordinates complex data projects, collaborating with cross-functional teams to implement system enhancements and improvements.\n• Manages data security protocols and compliance within Resident Services, overseeing the development of guidelines and best practices.\n• Liaises with CHA departments to manage data needs for external reporting, ensuring timely delivery.\n• Supports the Program Specialist in building capacity for independent data management and analysis.\n• Guides the development and implementation of department-specific communication strategies, ensuring alignment with program and organizational goals.\n• Supports complex communication projects, including external research collaborations and data-sharing agreements.\n• Manages the Resident Services website and quarterly newsletter, including content creation.\n• Represents Resident Services at research collaborations and strategic initiatives, liaising with internal and external stakeholders to advance departmental and organizational goals.\n• Develops presentations, reports, and strategic documents for leadership and external audiences, articulating program impact and outcomes.\n• Manages multiple projects simultaneously and responds to change in a positive manner.\n• This position may be asked to handle tasks outside of job description to meet broader goals of CHA and Resident Services.\n• This position occasionally requires working hours outside of CHA’s established hours of 8:30 AM – 5:00 PM Monday-Friday\n• This position is eligible for remote work up to two days per week following a successful completion of onboarding with Resident Services.\n• Performs all other duties and projects as assigned.\n• Supervises and provides guidance to the Program Specialist, ensuring effective execution of assigned responsibilities and supporting professional development.

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