Field Service Engineer, North UK
Danaher Corporation
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Tech Stack
About the role
- Perform breakdown repairs, maintenance and installations at customers' sites.
- Respond to customer support calls within an assigned territory, with travel to other regions as and when required.
- Become technically proficient in the support of our wide range of Leica Nano devices, so you can provide world class support to our customer base.
- Complete all administrative operations within the target timelines providing detailed service reports for all service activities.
- Being the face of Leica to our customers you must efficiently deliver our service to minimize customer downtime and costs whilst taking ownership of all assigned, unscheduled, customer maintenance visits, scheduling and delivering them within the customers’ expectations.
- It’s a key part of the role to build relationships with customers by fostering a positive and professional attitude to exceed their expectations
- Work closely, when required, with our RA/QA team to report any defects or PMDR (Potential Medical Device Reporting) issues that may arise.
- Support our approved third-party suppliers to ensure smooth operation and integration of their equipment with ours.
- Manage tools and test equipment inventory, ensure that diagnostic tools and kept calibrated and in full working order.
Requirements
- Ideally qualified to HNC level in Engineering (mechatronics, electronics etc) or equivalent experience accepted.
- Knowledge of life science and confocal systems would be an advantage.
- Experience of Microscopy an advantage but not essential.
- Full Clean Driving licence.
- Good/sound knowledge and skills with IT, experience with Service Max/SFDC an advantage
- Fluency in English, excellent communication skills a must, both with customers and internally within the team.
- The ability to work independently and part of a team essential.
- Be engaged in personal growth with a good sense of self awareness.
- Be flexible and able to travel when required.
- Commercially aware around identifying business opportunities driving growth within the business.
Benefits
- Attractive Benefits package (pension, healthcare, fitness, life assurance, and many more)
- Competitive Salary and bonus plan
- Company Car
- Continuous training and support, with focus on personal development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
breakdown repairsmaintenanceinstallationstechnical proficiencyservice reportsdiagnostic toolscalibrationmicroscopylife science knowledgeconfocal systems
Soft Skills
customer relationship buildingpositive attitudecommunication skillsindependent workteam collaborationself-awarenessflexibilitycommercial awarenessproblem-solvingownership
Certifications
HNC in EngineeringFull Clean Driving licence