Part-time Technical Support Technician
Daktronics
part-time
Posted on:
Location Type: Remote
Location: South Dakota • United States
Visit company websiteExplore more
Salary
💰 $24 - $25 per hour
About the role
- Supporting our customers’ requests for technical support, primarily through incoming calls, portal requests, and email conversations, ensuring responsive service and first-time resolutions.
- Troubleshooting and solving simple to highly complex hardware and software technical issues using a logical troubleshooting approach with attention to detail.
- Collaborate with internal team members to escalate product issues.
- Actively create and update knowledge base articles for internal and external uses.
- Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions.
- Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers.
- Consistently support customers with a standard schedule comprised of four 6-hour shifts between 9a-4p (e.g. 9a-3:30p or 10a-4:30p) with an optional 30-minute lunch and one of Monday or Friday off.
Requirements
- Associate degree in information systems, engineering technology, computer programming, or similar related fields.
- Will consider non-technical majors with previous experience demonstrating technical learning ability and aptitude.
- Fluent in English, written and verbal.
- Applicants must be 18 years of age or older.
- Daktronics does not sponsor, renew, or extend immigration visas for this position.
- Previously demonstrated ability to pick up technical concepts quickly, retain that knowledge, and convey that knowledge to customers who have varying levels of technical ability.
- Demonstrated experience interacting with a variety of individuals in a positive, professional manner.
- Previous customer service and/or phone/call center experience preferred.
- Exercise discretion, independent judgment, and responsible time management.
- Comfortable working independently from a distraction-free home office location.
Benefits
- employee discount program
- employee assistance program
- community donation program
- unpaid time off
- 401(k)
- Employee Stock Purchase Plan
- leaves
- disability
- accommodations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingtechnical supporthardware issuessoftware issuesknowledge base creationtechnical trainingcustomer interactiontechnical conceptsinformation systemscomputer programming
Soft Skills
active listeningcommunicationproblem-solvingattention to detailindependent judgmenttime managementprofessionalismcustomer servicecollaborationadaptability
Certifications
Associate degree