Dairy Queen

Franchise Business Consultant

Dairy Queen

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Salary

💰 $95,120 - $116,522 per year

About the role

  • Provide guidance and coaching to franchisees and the Operations team to achieve short and long-term company and operational goals.
  • Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations.
  • Ensure compliance with IDQ policies and system standards.
  • Gain and maintain the support of the DMA chairpeople and other key franchisee leadership in achieving operational goals.
  • Engage functional experts when needed.
  • Provide support to other functions when needed.
  • Effectively implement and execute the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District.
  • Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan)
  • Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan.
  • Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees.
  • Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies.
  • Complete Ad Hoc projects as required.

Requirements

  • Bachelor’s degree in business, restaurant management, or a related field, or equivalent restaurant operations experience.
  • 4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management (or an equivalent combination of education and experience).
  • A clean driving record is required.
  • Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred).
  • Thorough knowledge of restaurant operations.
  • Proficient knowledge of marketing, finance, training, human resources, and development.
  • Well organized with close attention to detail and accuracy.
  • Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
  • Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.
  • Excellent written and verbal communication skills.
  • Ability to provide excellent customer service to both internal and external clients.
  • Strong ability to multitask and prioritize multiple projects and requests simultaneously.
  • Relationship-building skills with the ability to create mutually beneficial relationships with both internal and external clients.
  • Ability to work quickly in a fast-paced environment with frequent interruptions.
  • Ability to be available and to work occasional evening and weekend hours as necessary, to meet business needs of franchisees.
  • ServSafe certification
  • Frequent (4+ hours per day) communication via telephone and email.
  • Ability to travel overnight for franchisee and staff meetings/visits an average of two weeks per month.
  • Ability to drive an automobile for franchisee and staff meetings/visits.
  • May require sitting in vehicle up to 8 hours per day, when traveling.
  • Must be able to be insured by company insurance provider.
  • Ability to travel by airplane as necessary.
  • Ability to stand on concrete or tiled floors for up to 8 hours per day, when visiting a franchisee location.
  • No food or beverage allergies that would prevent you from tasting products or working in and around a Dairy Queen restaurant environment.
Benefits
  • medical
  • dental
  • 401K match
  • paid time off (including volunteer time as well as parental leave)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
restaurant managementfranchise operations managementmarketingfinancetraininghuman resourcesdevelopmentcustomer servicebusiness planningoperational standards
Soft Skills
communication skillsrelationship-building skillsmultitaskingorganizational skillsattention to detailcreative thinkingproblem-solvingcoachingguidanceadaptability
Certifications
ServSafe certification