Customer Service, Parts Key Account Manager
Daimler Truck AG
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- Manage and develop relationships with a portfolio of key truck fleet customers
- Maximise vehicle uptime, customer satisfaction and growth of genuine OEM parts and service solutions
- Strengthen customer relationships and identify commercial opportunities
- Ensure customers receive an exceptional aftersales experience aligned with the Daimler Truck brand
- Act as primary contact for customer service and parts support
- Develop and deliver structured account engagement strategies
- Maintain complete and transparent records of all fleet customer interactions
- Identify and prioritise opportunities that drive parts sales
- Develop business development plans for key accounts
- Support resolution of operational and technical issues for key accounts
Requirements
- Strong commercial awareness
- Industry expertise in HGV aftersales industry
- Ability to build trusted relationships with customers and retailer partners
- Strong knowledge of retailer operations
- Experience in sales, account management, or aftersales within the commercial vehicle sector
- Understanding of truck service, maintenance requirements, and commercial fleet practices
- Excellent negotiation, influencing, and stakeholder management skills
- Ideally degree qualified or equivalent experience in a commercial or business discipline
- Full and clean UK driving licence
Benefits
- Competitive salary and discretionary bonus structure
- Access to colleague’s car scheme
- Ability to join pension scheme
- Flexible benefit pot to find personal benefits
- Access to colleague well-being resources including Employee Assistance Programme and Mental Health First Aiders
- Encouragement for development with necessary training and knowledge
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementbusiness developmentsalescustomer serviceparts salestechnical issue resolutionvehicle maintenancecommercial fleet practicesHGV aftersales expertiseretailer operations knowledge
Soft Skills
commercial awarenessrelationship buildingnegotiationinfluencingstakeholder managementcustomer satisfaction focusstrategic thinkingcommunicationproblem-solvingcustomer engagement
Certifications
degree in commercial or business disciplinefull and clean UK driving licence