Daimler Truck AG

Principal Consultant

Daimler Truck AG

full-time

Posted on:

Location Type: Hybrid

Location: Bengaluru • India

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Job Level

Lead

Tech Stack

AzureITSMKafkaServiceNowSOAP

About the role

  • Define and maintain the end-to-end architecture blueprint for the ServiceNow platform.
  • Drive modular, reusable design patterns that align with the CSDM, ITIL, and enterprise data models.
  • Ensure platform scalability, performance, and multi-instance best practices.
  • Provide architectural oversight for all custom apps, workflows, and integrations.
  • Own ServiceNow upgrade and lifecycle planning from a technical architecture perspective.
  • Lead the architecture review board (ARB) and approve solution designs.
  • Define governance standards: naming conventions, ACL structures, development guidelines, and CI/CD pipelines.
  • Review instance scan results, quality gates, and technical debt dashboards.
  • Approve plugin evaluations, installation requests, and HI portal governance activities.
  • Ensure every release complies with governance policies, test coverage, and quality metrics.
  • Design and govern integration architecture (REST, SOAP, MID, JDBC, APIs, Event-driven).
  • Establish standards for API lifecycle, credentials, and security tokens.
  • Collaborate with enterprise integration teams (e.g., Azure, SAP, Kafka) to ensure reliable and secure data exchange.
  • Ensure integrations adhere to data privacy, GDPR, and audit standards.
  • Ensure CMDB data models and CSDM practices align with enterprise asset and service maps.
  • Provide architectural input for discovery, service mapping, and dependency views.
  • Define relationships between business applications, services, and technical components.
  • Ensure instance security, role segregation, and access governance.
  • Partner with InfoSec teams for vulnerability scans, encryption, and identity federation.
  • Oversee upgrade readiness from a compliance standpoint (e.g., data protection, access control).
  • Lead periodic platform audits and review SOX / GDPR / internal compliance items.
  • Translate business goals into ServiceNow enablement opportunities.
  • Lead innovation and POC initiatives across AI, predictive intelligence, and virtual agent use cases.
  • Define the multi-year platform roadmap, covering modernization, DPM, ESG, and AI integration.
  • Mentor developers, admins, and BAs on platform best practices.
  • Partner with ServiceNow account teams, vendors, and internal COE for strategic planning.

Requirements

  • 9 –15 Years (minimum 6+ years hands-on with ServiceNow)
  • Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related discipline.
  • Advanced certifications or specialization in Enterprise Architecture (TOGAF, ITIL Expert) is an advantage.
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (at least one core module – ITSM, ITOM, CSM, or SPM)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Technical Architect (CTA) or Implementation Architect (any domain)
  • ITIL v4 Managing Professional / TOGAF 9+
  • Excellent stakeholder management and cross-functional leadership skills.
  • Ability to articulate complex technical concepts to non-technical stakeholders.
  • Strong documentation and presentation capabilities for executive communication.
  • Proven experience driving design workshops, governance councils, and platform roadmap discussions.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowCSDMITILRESTSOAPMIDJDBCAPIsCI/CDdata modeling
Soft skills
stakeholder managementcross-functional leadershipcommunicationdocumentationpresentationgovernancementoringinnovationcollaborationproblem-solving
Certifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation SpecialistServiceNow Certified Application Developer (CAD)ServiceNow Certified Technical Architect (CTA)ITIL v4 Managing ProfessionalTOGAF 9+ITIL ExpertEnterprise Architecture specializationServiceNow Certified Implementation ArchitectBachelor’s or Master’s degree in Computer Science