Daimler Truck AG

ServiceNow Developer

Daimler Truck AG

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

ITSMJavaScriptServiceNowSOAP

About the role

  • Develop, configure, and customize ServiceNow modules (ITSM, ITOM, ITBM, CSM).
  • Design and implement Workflows, UI Policies, Business Rules, Script Includes, UI Actions, and Client Scripts.
  • Develop and maintain ServiceNow integrations using REST/SOAP APIs, MID Server, and Integration Hub.
  • Customize and develop Catalog Items, Record Producers, and Flow Designer Workflows.
  • Implement ServiceNow security models such as ACLs, roles, and domain separation.
  • Perform Instance Upgrades, Patch Management, and Platform Optimization.
  • Develop ATF (Automated Test Framework) test cases and ensure platform stability.
  • Work on Performance Analytics, Reporting, and Dashboards for enhanced visibility.
  • Troubleshoot incidents, defects, and performance issues in the ServiceNow platform.
  • Document technical solutions, development processes, and best practices.
  • Participate in story grooming, sprint planning, and unit testing.
  • Document technical designs and assist in UAT coordination.

Requirements

  • Basic to intermediate JavaScript / GlideScript skills.
  • Knowledge of ServiceNow tables, workflows, notifications, and catalogs.
  • Familiarity with ATF and system properties.
  • Exposure to core modules (ITSM, Request Management, CMDB).
  • Good understanding of ServiceNow Update Sets and release cycle.
  • Experience in Service Portal Development and UI Customization.
  • Knowledge of CMDB, Discovery, and Asset Management is a plus.
  • Experience with ServiceNow Flow Designer, Workflow Editor, and Business Rules.
  • 3–5 years experience.
  • Bachelor's degree in Computer Science, Information Technology, or a related discipline.
  • Mandatory: ServiceNow Certified System Administrator (CSA).
  • Preferred: ITIL v4 Foundation.
  • Ongoing CAD or relevant CIS certifications (optional but beneficial).
  • Clear communication with business analysts and testers.
  • Able to articulate technical issues in a simple manner.
  • Proactive in asking questions and understanding business needs.