Spare Parts Operations
Daikin Europe
full-time
Posted on:
Location Type: Hybrid
Location: Athens • Greece
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About the role
- Build and maintain optimised stock spares levels to defined quantities and standards.
- Create and manage spare parts orders in SAP and Service CRM platforms.
- Ensure accurate and complete order entry by identifying and resolving errors, missing data, and system-related issues.
- Provide customer support for spare parts orders by maintaining customer data, communicating pricing information, and resolving order-related issues to ensure smooth order processing and delivery.
- Implement actions to increase usage of the spareparts ordering platforms across the extended customer base.
- Track and report spare parts performance by customer category, including sales and gross profit.
- Implement actions to drive increased adoption of the spareparts ordering platforms to support business and management decisions.
- Manage spare parts supply from external vendors by keeping vendor data up to date, coordinating payment terms with finance, and ensuring seamless collaboration between suppliers and internal teams.
- Contribute to IT and system integration projects related to spare parts processes; collaborate with project teams to ensure smooth implementation and process alignment, while supporting system testing, validation, and user adoption of new solutions or enhancements.
- Ensure that local operations stay aligned with the central European team and that customers get the right parts on time, even if substitutions are required.
- Provide support on ad hoc requests and reports.
Requirements
- BA in Business Administration or similar field.
- Up to 3 years of proven experience in a similar role.
- Working knowledge of MS office and good working knowledge of the English language.
- Experienced with CRM systems for order and customer management.
- SAP experience will be a plus.
- Strong organisation skills and ability to prioritise and co-ordinate tasks efficiently with moderate supervision.
- Customer-focused, patient, flexible and committed.
- Able to represent the company to stakeholders and customers in a professional manner.
- Proactive thinking but also willingness to learn and work as part of a team.
- Must display a high level of accuracy in work assignments, detail-oriented.
Benefits
- Be part of an enthusiastic and passionate team.
- Work experience in an international leading company.
- Great opportunity to leverage and develop your business knowledge and skills.
- Competitive Salary Package and Annual Performance Bonus.
- Comprehensive Private Health Insurance.
- Private Pension Plan.
- Ticket restaurant Card.
- Special Employee Offers and Discounts.
- Hybrid Way of Working: a mixture of office-based and remote working.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementdata entryperformance trackingsystem integrationprocess alignmentvendor managementcustomer supportreport generationspare parts managementerror resolution
Soft Skills
organisation skillscustomer-focusedflexibilitypatienceproactive thinkingteamworkcommunicationdetail-orientedability to prioritiseprofessional representation
Certifications
BA in Business Administration