DaBella

Recruitment

• Partner with hiring managers
• Build relationships with candidates
• Create engaging job ads
• Manage candidate pipelines
• Collaborate with the recruiting team
• Participate in leadership training

Talent Acquisition Coordinator

Call Center Representative

• Administer and configure Five9 and other call center platforms
• Maintain and optimize IVRs, call queues, campaigns, dialing strategies
• Manage user provisioning, role assignments, phone numbers, and messaging flows
• Monitor and fine-tune call pacing, system performance, and platform reliability
• Resolve call center agent system issues while providing exceptional customer service
• Administer and support additional company phone systems
• Maintain expertise across supported call center platforms and integrations
• Contribute to system improvement projects, document Standard Operating Procedures (SOPs)

Junior Call Center Systems Administrator

General

• Maintain employee data within the HRIS and support data accuracy through routine audits and validation checks.
• Audit employee lifecycle transactions, including hires, transfers, promotions, and terminations.
• Serve as the first point of contact for routine HRIS questions and user support requests.
• Generate and distribute standard HR reports and metrics.
• Assist with HR processes including benefits administration, performance management, and compliance reporting.
• Monitor and respond to HRIS support tickets, escalating complex issues when needed.
• Assist with testing system updates, enhancements, and new functionality.
• Support user access requests and maintain HRIS documentation and job aids.
• Coordinate employee and manager training related to HRIS functionality.
• Document procedures and workflows to promote consistency and efficiency.
• Assist with annual audits and compliance initiatives.
• Partner with the HRIS team to support ongoing process improvements and system enhancements.

Talent Acquisition Coordinator

Junior Call Center Systems Administrator

HRIS Coordinator