Junior Call Center Systems Administrator

DaBella

Junior Call Center Systems Administrator supporting administration of Five9 and other CCaaS platforms. Optimize call center operations and provide frontline user support in Texas.

Posted 7/1/2026full-timeAustin • Texas • 🇺🇸 United StatesJunior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administering and configuring Call Center platforms, particularly Five9, with a focus on IVR Configuration, call routing, and system performance optimization. Proven ability to troubleshoot issues and enhance user experience through effective communication and collaboration.

Highest-signal resume keywords

Five9 AdministrationIVR ConfigurationCall RoutingSystem Performance MonitoringCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center Platform AdministrationDialer ConfigurationList ManagementUser ProvisioningRole Assignments

Soft Skills

Analytical SkillsProblem SolvingOrganizational SkillsCommunication SkillsTeam Collaboration

Tools & Technologies

Five9Call Center PlatformsIVR SystemsMessaging Flows

Certifications & Qualifications

Associate Degree in Information TechnologyBachelor’s Degree in Computer Science

Industry Keywords

CCaaSStandard Operating ProceduresSystem Improvement Projects

About the role

Key responsibilities & impact

Administer and configure Five9 and other call center platforms
Maintain and optimize IVRs, call queues, campaigns, dialing strategies
Manage user provisioning, role assignments, phone numbers, and messaging flows
Monitor and fine-tune call pacing, system performance, and platform reliability
Resolve call center agent system issues while providing exceptional customer service
Administer and support additional company phone systems
Maintain expertise across supported call center platforms and integrations
Contribute to system improvement projects, document Standard Operating Procedures (SOPs)

Requirements

What you’ll need

1-2 years experience supporting or administering Call Center platforms, preferably Five9 or similar CCaaS platforms
Associate or Bachelor’s degree in information technology, computer science, or related field
Hands-on experience with IVR Configuration, call routing, and real-time monitoring
Working knowledge of dialer configurations and list management
Proven ability to support call center systems, troubleshoot issues, and implement fixes
Ability to work collaboratively in a team environment and across departments
Strong analytical, problem solving and organizational skills and customer service orientation
Strong communication skills with the ability to translate technical concepts for non-technical stakeholders

Benefits

Comp & perks

Medical
Dental
Vision
HSA
Life Insurance
Disability Coverage
Pet Insurance
401(k)
Employee Assistance Program (EAP)
UHC Rewards
Rally Health
One Pass Select
Paid professional development
Leadership training
Relocation opportunities nationwide
80 hours of PTO
6 paid holidays
Volunteer Paid Time Off (VPTO)