Senior Account Manager, Higher Education
D2L
full-time
Posted on:
Location Type: Remote
Location: Canada
Visit company websiteExplore more
Salary
💰 CA$120,000 - CA$144,000 per year
Job Level
About the role
- Own the end-to-end renewal process for assigned accounts, ensuring timely execution and alignment with contractual terms.
- Proactively engage customers well before renewal dates to reinforce value delivered and address any concerns.
- Collaborate with internal teams to ensure smooth contract negotiations and compliance.
- Identify upsell and cross-sell opportunities within existing accounts by understanding customer goals and unmet needs.
- Partner with Customer Success and Product teams to position additional solutions that drive measurable business outcomes.
- Develop proposals and close expansion deals that contribute to overall revenue growth.
- Build and maintain strong relationships with key decision-makers and influencers across multiple levels of the client organization.
- Create and execute engagement plans that include regular executive touchpoints and strategic discussions.
- Lead structured QBR sessions focused on demonstrating business value, reviewing success metrics, and aligning on future outcomes.
- Prepare data-driven presentations that highlight ROI, adoption trends, and progress toward agreed objectives.
- Maintain accurate churn forecasts by monitoring account health, engagement levels, and risk indicators.
- In partnership with Customer Success, identify and assess risks that could impact customer satisfaction, retention, or revenue.
Requirements
- 5+ years of account management experience in a SaaS environment
- Proven ability to manage a large book of business with multiple accounts and a track record of successful achievement of assigned quotas.
- Experience with enterprise-level web-based applications.
- Ability to develop and execute account strategies aligned with customer goals and business outcomes.
- Strong understanding of revenue drivers, renewal processes, and expansion opportunities.
- Skilled in building multi-threaded relationships, including executive-level engagement.
- Exceptional verbal and written communication skills to lead QBRs and influence stakeholders.
- Proficiency in forecasting, risk assessment, and interpreting success metrics.
- Deep commitment to understanding customer needs and delivering measurable value.
- Ability to manage multiple priorities, deadlines, and stakeholders effectively.
- Skilled at identifying challenges and creating actionable solutions to achieve customer success.
Benefits
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
- 2 Paid Days off for Catch the Wave related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementSaaSforecastingrisk assessmentdata-driven presentationscontract negotiationsrenewal processesupsellcross-sellsuccess metrics
Soft skills
relationship buildingexecutive engagementcommunicationstrategic thinkingproblem solvingcustomer focustime managementcollaborationinfluencingadaptability