Develop and execute a comprehensive strategy for infrastructure, platform engineering, cloud operations, AI-enabled automation, and production support, aligned with company goals and growth trajectory.
Drive scalability and performance of the d1g1t platform as we expand data volumes; deliver measurable improvements in uptime, latency, and system throughput.
Set clear operational excellence objectives and metrics to improve reliability, incident management, automation, failure rates, SLAs compliance and cost efficiency.
Oversee the architecture, maintenance, and optimization of cloud infrastructure.
Manage core platform services, including APIs, databases, data pipelines, and networking.
Implement AI-driven cloud cost optimization, capacity forecasting, and intelligent scaling models to improve resource utilization and financial efficiency.
Lead infrastructure modernization efforts such as cloud cost optimization, self-service infrastructure, AI-enabled monitoring and self-recovery or platform re-architecture as required.
Ensure 24/7 operational readiness of production environments, supported by globally distributed cloud operations and support teams.
Own the end-to-end incident response process, including escalation, coordination, root-cause analysis, and long-term remediation.
Design, implement, and maintain disaster recovery and business continuity (BCP) strategies.
Design and implement AI-powered operational capabilities, including AIOps, predictive monitoring, anomaly detection, automated root-cause analysis, and self-healing infrastructure.
Strengthen data integrity, privacy, protection, and access governance across all production systems.
Ensure full compliance with relevant frameworks such as SOC 2, ISO 27001, GDPR, SEC/FINRA, and fintech data-protection requirements.
Oversee relationships with vendors, negotiate contracts and optimize costs.
Manage team structure, budget planning, and resource allocation across multiple functional units.
Lead and scale high-performing teams across platform engineering, DevOps, cloud support and security functions.

Requirements

Advanced technical degree with previous experience leading infrastructure and cloud operations for a growing SaaS organization.
Minimum 10 years experience in technology operations, including platform engineering, infrastructure and cloud operations, with a minimum of 5 years in a leadership role.
Previous experience in wealth management, financial services or financial technology industry an asset.
Strong technical knowledge and strong understanding of SaaS architecture, scalability, observability, and automation practices.
Demonstrated experience implementing AIOps solutions, AI-based monitoring systems, predictive analytics, or intelligent automation in production environments.
Background in site reliability engineering principles and operational metrics.
Familiarity with fintech regulatory and compliance frameworks.
Experience with hybrid or multi-cloud environments.
Expertise in data infrastructure or high availability transactional systems.
Strong operational, analytical and planning skills.
Outstanding communication and leadership skills.

Benefits

Excellent opportunity to join a fast-growing Fintech startup
Working in a culture of collaboration and innovation where your voice is valued and given importance
Competitive compensation package with bonus and comprehensive healthcare benefits
Employee and Family Assistance Program
Fitness and Wellness Credit
Continuing Education Allowance
Hybrid work environment and flexible hours
Ability to work abroad for up to 2 months in a year (some conditions apply).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud operationsplatform engineeringAI-enabled automationdisaster recoveryAIOpspredictive monitoringdata pipelinesAPIsscalabilityautomation practices

Soft Skills

leadershipcommunicationoperational excellenceanalytical skillsplanning skillsincident managementteam managementresource allocationnegotiationproblem-solving

Certifications

advanced technical degreeSOC 2ISO 27001GDPRSEC/FINRA compliance