d1g1t

Platform Engineer

• Develop and execute a comprehensive strategy for infrastructure, platform engineering, cloud operations, AI-enabled automation, and production support, aligned with company goals and growth trajectory.
• Drive scalability and performance of the d1g1t platform as we expand data volumes; deliver measurable improvements in uptime, latency, and system throughput.
• Set clear operational excellence objectives and metrics to improve reliability, incident management, automation, failure rates, SLAs compliance and cost efficiency.
• Oversee the architecture, maintenance, and optimization of cloud infrastructure.
• Manage core platform services, including APIs, databases, data pipelines, and networking.
• Implement AI-driven cloud cost optimization, capacity forecasting, and intelligent scaling models to improve resource utilization and financial efficiency.
• Lead infrastructure modernization efforts such as cloud cost optimization, self-service infrastructure, AI-enabled monitoring and self-recovery or platform re-architecture as required.
• Ensure 24/7 operational readiness of production environments, supported by globally distributed cloud operations and support teams.
• Own the end-to-end incident response process, including escalation, coordination, root-cause analysis, and long-term remediation.
• Design, implement, and maintain disaster recovery and business continuity (BCP) strategies.
• Design and implement AI-powered operational capabilities, including AIOps, predictive monitoring, anomaly detection, automated root-cause analysis, and self-healing infrastructure.
• Strengthen data integrity, privacy, protection, and access governance across all production systems.
• Ensure full compliance with relevant frameworks such as SOC 2, ISO 27001, GDPR, SEC/FINRA, and fintech data-protection requirements.
• Oversee relationships with vendors, negotiate contracts and optimize costs.
• Manage team structure, budget planning, and resource allocation across multiple functional units.
• Lead and scale high-performing teams across platform engineering, DevOps, cloud support and security functions.

VP, Platform Engineering – Cloud Infrastructure

Full-stack Engineer

• Collaborating with the Product team, understanding and shaping functional requirements.
• Designing and implementing solutions using Python, Django and other tools, focusing on quality, performance and scalability.
• Proactively driving the implementation process from conception to deployment.
• Collaborating with other engineers, writing effective and well-tested code.
• Maintaining and improving the existing codebase.
• Providing updates about your work and giving feedback to others.

Senior Software Engineer

Backend Engineer

• Collaborating with the Product team, understanding and shaping functional requirements.
• Designing and implementing solutions using Python, Django and other tools, focusing on quality, performance and scalability.
• Proactively driving the implementation process from conception to deployment.
• Collaborating with other engineers, writing effective and well-tested code.
• Maintaining and improving existing codebase.
• Providing updates about your work and giving feedback to others.

Senior Software Engineer – Back-End Developer

Customer Success Manager

• Develop and execute the strategy and roadmap for Customer Success and Client Support aligned with company growth objectives.
• Define and measure success metrics including retention, expansion, and client satisfaction.
• Act as the voice of the customer within the organization.
• Oversee d1g1t’s client support operations, including 24/7 availability, responsiveness, and service excellence.
• Define and optimize support processes, escalation protocols, and service-level agreements.
• Introduce and manage tools and automation to enhance customer experience and operational efficiency.
• Use data and analytics to identify trends and continually improve client support.
• Provide leadership to drive client adoption, positive business outcomes and account growth.
• Implement playbooks, lifecycle management plans to ensure consistent client outcomes.
• Design scalable client support models to support profitable growth and to support different customer segments.
• Oversee strategy and execution for customer education and advocacy, with strong referenceable customers.
• Manage steady renewal rates and reduce down sell & churn.
• Identify up sell opportunities.
• Build, mentor, and scale high-performing teams across Customer Success, Support, and Account Management.
• Foster strong client focused culture.
• Support continuous learning and development within team.

VP, Platform Engineering – Cloud Infrastructure

Senior Software Engineer

Senior Software Engineer – Back-End Developer

VP, Client Success and Support