d1g1t

Backend Engineer

• Collaborating with the Product team, understanding and shaping functional requirements.
• Designing and implementing solutions using Python, Django and other tools, focusing on quality, performance and scalability.
• Proactively driving the implementation process from conception to deployment.
• Collaborating with other engineers, writing effective and well-tested code.
• Maintaining and improving existing codebase.
• Providing updates about your work and giving feedback to others.

Senior Software Engineer – Back-End Developer

Customer Success Manager

• Develop and execute the strategy and roadmap for Customer Success and Client Support aligned with company growth objectives.
• Define and measure success metrics including retention, expansion, and client satisfaction.
• Act as the voice of the customer within the organization.
• Oversee d1g1t’s client support operations, including 24/7 availability, responsiveness, and service excellence.
• Define and optimize support processes, escalation protocols, and service-level agreements.
• Introduce and manage tools and automation to enhance customer experience and operational efficiency.
• Use data and analytics to identify trends and continually improve client support.
• Provide leadership to drive client adoption, positive business outcomes and account growth.
• Implement playbooks, lifecycle management plans to ensure consistent client outcomes.
• Design scalable client support models to support profitable growth and to support different customer segments.
• Oversee strategy and execution for customer education and advocacy, with strong referenceable customers.
• Manage steady renewal rates and reduce down sell & churn.
• Identify up sell opportunities.
• Build, mentor, and scale high-performing teams across Customer Success, Support, and Account Management.
• Foster strong client focused culture.
• Support continuous learning and development within team.

VP, Client Success and Support

Consultant

• Master and demonstrate deep knowledge of the d1g1t product suite.
• Serve as primary client-facing consultant, acting as a trusted advisor and owning client implementations from discovery through production and stabilization.
• Guide customers through successful implementations across data integration, portfolio management, trading and reporting projects as a d1g1t subject matter expert.
• Advise clients on best practices, workflow optimization, and platform adoption to support business objectives.
• Translate client workflows and requirements into platform solutions and data models
• Perform data validation, reconciliation, and performance analysis to ensure accuracy and data integrity.
• Implement portfolio management, trading, and reporting workflows aligned with client needs
• Lead implementation calls and tailored training sessions aligned with client workflows and objectives.
• Maintain implementation plans and milestones aligned with the overall delivery roadmap.
• Communicate clearly with clients on progress, risks, and next steps
• Partner with Product and Engineering teams to surface issues, edge cases, and improvement opportunities.
• Contribute to internal documentation, playbooks, and implementation standards.

Client Solution Consultant – Wealth Management

Solutions Engineer

• Master and demonstrate deep knowledge of the d1g1t product suite.
• Ensure successful delivery of project implementations.
• Lead architecture and delivery for large, multi‑custodian, implementations, from discovery through production and stabilization.
• Own solution design and tradeoffs across modeling, workflows, and platform configuration.
• Set delivery strategy, milestones, and success criteria for large engagements.
• Serve as the primary escalation point for complex client, modeling and workflow challenges.
• Drive the growth and scalability of the team.
• Mentor and guide the team on execution and problem-solving approaches.
• Establish implementation standards, patterns, and best practices.
• Influence the growth and scalability of the firm.
• Support strategic client conversations and long‑term platform adoption by effectively communicating features, integrations, and optimization opportunities.
• Partner with Product leadership to shape roadmap priorities through structured client feedback.
• Partner with Sales on complex pre-sales engagements (technical validation, solution feasibility, POCs).

Senior Software Engineer – Back-End Developer

VP, Client Success and Support

Client Solution Consultant – Wealth Management

Client Solution Architect – Wealth Management