Freshwater Program Manager
The Nature Conservancy
Director, Program Management, Product Operations
D-Wave
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $141,610 - $262,990 per year
Job Level
Lead
Tech Stack
PMP
About the role
- Lead and develop a team of project managers: hiring, setting priorities, and coaching, to create a culture of accountability, continuous improvement, and operational excellence.
- Manage customer-facing programs, including product installations, upgrades, and maintenance activities, ensuring delivery meets quality, schedule, and customer satisfaction goals.
- Drive internal programs that improve product operations readiness, streamline processes, and support organizational scalability.
- Oversee and continuously improve the company’s on-call program, including: Establishing clear roles, responsibilities, and escalation pathways. Ensuring appropriate coverage models that balance responsiveness with employee sustainability. Defining success metrics and tracking performance (e.g., response times, resolution quality). Coordinating with internal teams to align on-call activities with incident management and customer needs. Driving continuous improvement in tools, processes, and communication for on-call effectiveness.
- Partner with Product Management, HW Engineering, Customer Support, Marketing, and Sales to coordinate planning and execution across both customer and internal initiatives.
- Establish and maintain schedules, milestones, and deliverables for multiple concurrent programs, holding teams accountable for execution.
- Proactively identify and manage risks and issues, ensuring timely resolution and minimal impact to outcomes.
- Deliver clear, consistent communication to stakeholders, including program status, risks, and executive-level reporting.
- Define and refine program management practices, ensuring efficiency, consistency, and repeatability across the organization.
- Contribute to strategic planning efforts, including resource forecasting, capacity planning, and product operations strategy.
Requirements
- Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field required; MBA or equivalent advanced degree preferred.
- PMP, PgMP, or equivalent program management certification or experience.
- 10+ years of program or project management experience, including at least 5 years in a leadership role.
- Experience managing both customer-facing product operations and internal operational or readiness programs.
- Demonstrated success building and leading teams, with the ability to develop talent and instill a culture of accountability and high performance.
- Strong cross-functional leadership skills with the ability to build alignment and influence at all levels.
- Expertise in program planning, scheduling, risk management, and reporting.
- Excellent communication skills, with experience engaging executives, customers, and cross-functional teams.
- Background in a technology or product-focused environment.
Benefits
- Company ownership
- Competitive pay
- Meaningful benefits
- Total rewards (base, equity, bonus, perks, benefits, culture)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproject managementrisk managementprogram planningschedulingreportingcustomer-facing product operationsoperational readinesscontinuous improvementperformance tracking
Soft skills
leadershipteam buildingcommunicationcross-functional collaborationaccountabilityinfluenceproblem-solvingstrategic planningcoachingstakeholder engagement
Certifications
PMPPgMP
