DöhlerGroup

Account Manager

DöhlerGroup

full-time

Posted on:

Location Type: Office

Location: Milton Keynes • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Responsible for maintaining and expanding relationships with assigned customers and achieving sales quota/CM1 and assigned strategic account objectives.
  • Representing the entire range of company products and services; leading the customer account planning cycle and ensuring customers’ needs and expectations are met by the Company.
  • Continuously developing unique ways to grow the business with customers and provide solutions to management in the face of challenges.
  • Executing the annual sales planning and constantly updating customer-related forecasts.
  • Proactively and continuously evaluating, coordinating and validating customer requirements in order to enhance customer loyalty and increase customer value.
  • Supporting assigned customers in the best possible way by establishing professional relationship management with the respective decision-makers.
  • Attaining the sales, turnover and profit targets as well as introducing suitable measures to counteract potential and actual deviations in consultation with the line manager.
  • Implementing the operative targets (e.g. portfolio business, new business, competitor share, new business fields) for the area of responsibility, taking long-term strategic corporate targets into account.
  • Creating account development plans for defined customers and updating them regularly.
  • Ensuring and implementing customer projects and tracking sample and quote evaluation and contract status with intervention at the customer site where necessary.
  • Build strong internal networks within Döhler, with intensive collaboration within ISS, CS, BUs, application, R&D, procurement, quality, and upscaling teams.
  • Manage customer and project data in our CRM system (WeLead) and ensure optimal insights.
  • Develop and implement sales and business unit initiatives.
  • Develop and maintain a strong working knowledge of the company’s products, services, customers, processes, and relevant systems required to perform the role effectively.
  • Communicate regularly and effectively with colleagues and cross-functional teams to ensure the timely exchange of information and support collaborative working.
  • Support the effective use of financial and physical resources by adhering to departmental budgets and working with the Team Leader to address any actual or potential variances.
  • Maintain accurate, up-to-date, and accessible records within the company’s internal IT systems.
  • Agree and work towards clear individual objectives, targets, and success criteria aligned to team and business goals.
  • Complete all tasks in accordance with customer technical, quality, and delivery requirements, as well as company procedures, policies, Health and Safety standards, and relevant industry codes of practice.
  • Undertake any other reasonable duties as required.

Requirements

  • Technically proficient (familiar with ingredients and their application in application and knowledge of production processes (B2B + B2C)).
  • At least 5 years of work experience in B2B or B2C sales within the Food industry.
  • An excellent sense of prioritisation.
  • Well-organized, goal-oriented, and have strong communication skills to help you build relationships.
  • Fluent in English; knowledge of other languages is a plus.
  • You must have a valid driving licence and be willing to travel in the UK with occasional travel to the EU.
  • You will preferably have a recognised certification in food science / technology.
Benefits
  • A motivating work environment in an international and innovative company.
  • Opportunities to develop yourself and realize your ideas.
  • Work in a motivated team with fun and professional colleagues.
  • A competitive benefits package.
  • Equal opportunities for all.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B salesB2C salescustomer account planningsales forecastingrelationship managementaccount developmentproject managementfinancial resource managementfood scienceproduction processes
Soft Skills
communication skillsorganizational skillsgoal-orientedprioritizationcollaborationcustomer loyalty enhancementproblem-solvingadaptabilitynetworkingteamwork
Certifications
food science certificationfood technology certification