CYPFER

Engagement Support Specialist

CYPFER

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Tech Stack

Cyber Security

About the role

  • Coordinate and manage the scoping, quoting, and contracting process for client and partner engagements
  • Participate in scoping calls and take detailed technical notes to support contract development
  • Act as the primary liaison between clients, partners, and technical teams to ensure efficient engagement execution
  • Translate client needs and incident details into actionable service scopes aligned with cybersecurity best practices
  • Support sales and effort estimation during pre-engagement phases
  • Contribute to the creation of Statements of Work (SoWs) and maintain strong relationships with decision-makers for a smooth contract signoff
  • Ensure consistent delivery of high-quality service & support on a client and partner engagement
  • Ensure consistent, timely resolution (scope and contract) of issues
  • Ensure consistent professional conduct
  • Assist in reporting and documentation for client engagements and commercial activities
  • Provide after-hours support on a rotational basis, ensuring responsiveness during critical incidents

Requirements

  • Strong business communication skills
  • Proven experience in engagement coordination, contracting, or client-facing roles
  • Exceptional organizational skills and attention to detail
  • Ability to work independently and manage multiple priorities in a high-pressure environment
  • Strong problem-solving capabilities and critical thinking under time-sensitive conditions
  • Strong presentation skills and the ability to articulate complex concepts to cross-functional audiences
  • Comfort in customer-facing situations with strong written/verbal communication skills
  • Familiarity with cybersecurity services, digital investigations, and compliance frameworks (preferred)
  • Bachelor's degree or equivalent experience (preferred)
  • Ability to work flexible hours, 24/7/365 environment, including evenings, weekends, and holidays as part of an on-call rotation
  • Ability to multitask, prioritize, and manage time effectively
  • Prior exposure to the cybersecurity industry or technical incident support (asset)
Benefits
  • Flexible work arrangements
  • Professional development opportunities
  • After-hours support on a rotational basis
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
business communicationengagement coordinationorganizational skillsattention to detailproblem-solvingcritical thinkingpresentation skillscustomer-facing skillswritten communicationverbal communication
Certifications
Bachelor's degree