CYPFER

Manager

• Serve as the initial point of contact for inbound, time-sensitive cyber incidents, monitoring designated intake channels and responding within required timeframes.
• Coordinate and facilitate rapid scoping calls with clients and internal stakeholders to support swift case activation.
• Act as a client-facing communications lead during early-stage incidents, maintaining clear, calm, and professional engagement under pressure.
• Collect, organize, and document pre-scoping and intake information required to support operational readiness and Statement of Work (SOW) drafting.
• Create and manage secure internal communication channels (e.g., Slack or Telegram) for active incidents, ensuring accurate, real-time updates are maintained.
• Track incident status, action items, and dependencies, proactively following up to keep cases moving forward.
• Support post-scoping operational steps, including coordination of secure data exchange processes and internal handoffs once approvals are in place.
• Maintain detailed and organized case notes, timelines, and communication records throughout the lifecycle of an incident.
• Escalate risks, blockers, or urgent issues promptly to appropriate internal stakeholders.
• Operate effectively in high-pressure, fast-moving situations, adapting quickly as new information becomes available.

CYPFER

Tactical Communication Manager

Tactical Communication Manager