CYPFER

Customer Support

• Coordinate and manage the scoping, quoting, and contracting process for client and partner engagements.
• Participate in scoping calls and take detailed technical notes to support contract development.
• Act as the primary liaison between clients, partners, and technical teams to ensure efficient engagement execution.
• Translate client needs and incident details into actionable service scopes aligned with cybersecurity best practices.
• Support sales and effort estimation during pre-engagement phases.
• Contribute to the creation of Statements of Work (SoWs) and maintain strong relationships with decision-makers for a smooth contract signoff.
• Ensure consistent delivery of high-quality service & support on a client and partner engagement.
• Ensure consistent, timely resolution (scope and contract) of issues.
• Ensure consistent professional conduct.
• Assist in reporting and documentation for client engagements and commercial activities.
• Provide after-hours support on a rotational basis, ensuring responsiveness during critical incidents.

Engagement Support Specialist

Communications

• Serve as the initial point of contact for inbound, time-sensitive cyber incidents, monitoring designated intake channels and responding within required timeframes
• Coordinate and facilitate rapid scoping calls with clients and internal stakeholders to support swift case activation
• Act as a primary client-facing communications contact during early-stage incidents, maintaining clear, calm, and professional engagement under pressure
• Collect, organize, and document pre-scoping and intake information required to support operational readiness and Statement of Work (SOW) drafting
• Create and manage secure internal communication channels (e.g., Slack or Telegram) for active incidents, ensuring accurate, real-time updates are maintained
• Track incident status, action items, and dependencies, proactively following up to keep cases moving forward
• Support post-scoping operational steps, including coordination of secure data exchange processes and internal handoffs once approvals are in place
• Maintain detailed and organized case notes, timelines, and communication records throughout the lifecycle of an incident
• Escalate risks, blockers, or urgent issues promptly to appropriate internal stakeholders
• Operate effectively in high-pressure, fast-moving situations, adapting quickly as new information becomes available

Tactical Communication Specialist

Consultant

• Engage on behalf of CYPFER in incident response tasks, interacting with various insurance partners, legal counsel, incident response units, client executives, and technical teams.
• Utilize standard tools and methodologies to collect forensic artifacts and images from affected systems.
• Assist with Windows forensics and triage to assess compromise and investigations.
• Familiarity with malware analysis tools and methodologies.
• Apply mitigation strategies and concepts to remediate identified threats.
• Analyze triage collections/artifacts for indicators of compromise (IOCs) and potentially malicious activity.
• Review logs from host systems and appliances to identify suspicious activities.
• Collect forensic disk and memory images from physical and virtual endpoints and servers.
• Understanding of an incident lifecycle and cyber-kill-chain.
• Correlate events and build timelines of events.
• Maintain current knowledge on emerging threats and vulnerabilities.
• Analyze files for IOCs using various techniques.

Digital Forensics and Incident Response Consultant

• Coordination and management of scoping, proposal, and contracting processes for client and partner engagements
• Active participation in scoping discussions and detailed technical note-taking to support contract development
• Primary point of contact between clients, partners, and the technical team for engagement execution
• Support for sales and effort estimation during pre-engagement phases
• Ensuring consistent delivery of high-quality service and support for client and partner engagements
• Post-incident follow-up for critical incidents

Engagement Support Specialist, German

• Coordinate and manage the scoping, quoting, and contracting process for client and partner engagements
• Participate in scoping calls and take detailed technical notes to support contract development
• Act as the primary liaison between clients, partners, and technical teams to ensure efficient engagement execution
• Translate client needs and incident details into actionable service scopes aligned with cybersecurity best practices
• Support sales and effort estimation during pre-engagement phases
• Contribute to the creation of Statements of Work (SoWs) and maintain strong relationships with decision-makers for a smooth contract signoff
• Ensure consistent delivery of high-quality service & support on a client and partner engagement
• Ensure consistent, timely resolution (scope and contract) of issues
• Ensure consistent professional conduct
• Assist in reporting and documentation for client engagements and commercial activities
• Provide after-hours support on a rotational basis, ensuring responsiveness during critical incidents

Payroll

• Oversee daily accounting operations with primary responsibility for payroll administration and ownership of accounts receivable, collections, and accounts payable processes
• Monitor multi-entity accounts receivable aging reports and identify overdue accounts
• Contact clients regarding outstanding balances
• Record all collection activities within accounting and ERP systems
• Apply payments and reconcile customer accounts
• Investigate and resolve invoice discrepancies
• Process vendor invoices and ensure timely payments
• Post, verify, and allocate daily financial transactions
• Administer semi-monthly and monthly payroll cycles across the US, Canada, and UK
• Ensure compliance with payroll tax laws and reporting deadlines

Engagement Support Specialist

Tactical Communication Specialist

Digital Forensics and Incident Response Consultant

Engagement Support Specialist, German

Engagement Support Specialist

Accounting Specialist – AR/AP, Payroll