CYPFER

Customer Support

• Coordinate and manage the scoping, quoting, and contracting process for client and partner engagements.
• Participate in scoping calls and take detailed technical notes to support contract development.
• Act as the primary liaison between clients, partners, and technical teams to ensure efficient engagement execution.
• Translate client needs and incident details into actionable service scopes aligned with cybersecurity best practices.
• Support sales and effort estimation during pre-engagement phases.
• Contribute to the creation of Statements of Work (SoWs) and maintain strong relationships with decision-makers for a smooth contract signoff.
• Ensure consistent delivery of high-quality service & support on a client and partner engagement
• Ensure consistent, timely resolution (scope and contract) of issues
• Ensure consistent professional conduct
• Assist in reporting and documentation for client engagements and commercial activities.
• Provide after-hours support on a rotational basis, ensuring responsiveness during critical incidents.

Engagement Support Specialist

Accountant

• Perform month-end, quarter-end, and year-end close activities, including preparing and posting journal entries, accruals, and reclassifications.
• Prepare, review, and maintain balance sheet account reconciliations; research and resolve reconciling items in a timely manner.
• Analyze income statement and balance sheet fluctuations; investigate variances and provide clear explanations to management and business partners.
• Support preparation of internal and external financial reporting packages, including roll forwards, schedules, and disclosure support as needed.
• Ensure compliance with accounting policies, SOX/internal control requirements, and documentation standards; identify control gaps and recommend remediation.
• Support external audit and internal audit requests, including PBC schedules, walkthroughs, and timely responses to inquiries.
• Assist with global/intercompany accounting, including intercompany invoicing, reconciliation, eliminations support, and coordination with regional finance teams.
• Support fixed assets accounting (capitalization, depreciation, disposals) and/or lease accounting activities, as assigned.
• Support revenue/COGS/expense accounting activities (e.g., cut-off, accruals, prepaid amortization) in accordance with applicable standards and company policies.
• Partner with business stakeholders to provide accounting guidance, support budget-to-actual analysis, and improve forecasting inputs.
• Maintain and enhance close checklists; contribute to standardization across global processes.
• Drive process improvements and automation initiatives (e.g., reconciliations tools, close management, workflow enhancements) to improve quality and cycle time.
• Support system initiatives such as ERP upgrades, new entity integrations, chart of accounts changes, and process/control design.
• Provide guidance and informal coaching to junior staff; review work for accuracy and completeness, as needed.
• Perform other duties and special projects as assigned.

Engagement Support Specialist

Senior Accountant