Engagement Support Specialist

CYPFER

Engagement Support Specialist linking clients and partners in the cybersecurity industry. Coordinating engagements and ensuring service quality in a dynamic, remote-first environment.

Posted 7/2/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in engagement coordination and client management, ensuring effective communication and execution of contracts while providing after-hours support in a 24/7 environment.

Highest-signal resume keywords

Engagement CoordinationClient-Facing ExperienceContracting Process ManagementPresentation SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Presentation SkillsInterpersonal Skills

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Client EngagementContractingOn-Call Rotation24/7 Environment

About the role

Key responsibilities & impact

Coordinate and manage the scoping, quoting, and contracting process for client and partner engagements
Act as the primary liaison between clients, partners, and technical teams to ensure efficient engagement execution
Provide after-hours support on a rotational basis, ensuring responsiveness during critical incidents

Requirements

What you’ll need

Bachelor’s degree or equivalent experience (preferred)
Proven experience in engagement coordination, contracting, or client-facing roles
Strong presentation and interpersonal skills
Ability to work flexible hours, 24/7/365 environment, including evenings, weekends, and holidays as part of an on-call rotation

Benefits

Comp & perks

Remote-first work environment
On-call rotation
Support for professional development and training opportunities
Inclusive work environment that celebrates diverse backgrounds