Tactical Communication Manager
CYPFER
full-time
Posted on:
Location Type: Remote
Location: Canada
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Tech Stack
About the role
- Serve as the initial point of contact for inbound, time-sensitive cyber incidents, monitoring designated intake channels and responding within required timeframes.
- Coordinate and facilitate rapid scoping calls with clients and internal stakeholders to support swift case activation.
- Act as a client-facing communications lead during early-stage incidents, maintaining clear, calm, and professional engagement under pressure.
- Collect, organize, and document pre-scoping and intake information required to support operational readiness and Statement of Work (SOW) drafting.
- Create and manage secure internal communication channels (e.g., Slack or Telegram) for active incidents, ensuring accurate, real-time updates are maintained.
- Track incident status, action items, and dependencies, proactively following up to keep cases moving forward.
- Support post-scoping operational steps, including coordination of secure data exchange processes and internal handoffs once approvals are in place.
- Maintain detailed and organized case notes, timelines, and communication records throughout the lifecycle of an incident.
- Escalate risks, blockers, or urgent issues promptly to appropriate internal stakeholders.
- Operate effectively in high-pressure, fast-moving situations, adapting quickly as new information becomes available.
Requirements
- Bachelor's degree in a related field or equivalent work experience.
- Technical proficiency in cyber threat research and analysis.
- Strong client relationship management skills.
- Strong written and verbal communication skills, particularly in client-facing and high-pressure environments.
- Demonstrated ability to stay organized and detail-oriented while managing multiple active incidents.
- Ability to think quickly, prioritize effectively, and remain composed under pressure.
- Professional judgment and discretion when handling sensitive information.
- Strong follow-through and accountability.
- Experience in crisis management, incident response coordination, cybersecurity, investigations, or high-stakes client services.
- Familiarity with secure communications and handling sensitive or confidential information.
- Experience coordinating cross-functional teams in urgent or time-sensitive situations.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cyber threat researchincident response coordinationcrisis managementcybersecurityinvestigationsdata exchange processesSOW draftingcase documentationrisk escalationaction item tracking
Soft Skills
client relationship managementwritten communicationverbal communicationorganizational skillsdetail-orientedcomposure under pressureprofessional judgmentdiscretionfollow-throughaccountability