Platform Operations Analyst
Cyderes
full-time
Posted on:
Location Type: Hybrid
Location: Bengaluru • India
Visit company websiteExplore more
About the role
- Work with Cyderes managed services clients to help integrate log telemetry into the Cyderes platform
- Assist Cyderes clients with various tasks such as troubleshooting SSO integration, networking issues logging, and more
- Respond to internal and external escalations
- Be part of a 24/7 On-call rotation
- Provide support to Cyderes clients and to internal teams surrounding data normalization and parsing
- Help deploy log telemetry integrations and work with internal engineering teams
- Serve as the first point of contact for customer-initiated requests via the Cyderes ticketing system.
- Evaluate, research, and respond to customer inquiries or direct them to appropriate internal teams if necessary.
- Provide timely updates and status reports to customers, ensuring clear and effective communication.
- Manage tasks on behalf of customers, ensuring that their needs are met promptly and accurately
Requirements
- 3+ years of network / security experience
- Intermediate level of networking knowledge and troubleshooting experience
- Experience with monitoring and investigating various telemetry (log) output
- Understanding of security telemetry software / platforms (Firewalls, Endpoint Detection and Response (EDR), Operating Systems)
- Strong communication skills
- Operating systems logging experience (Windows and Linux)
- Experience in system administration practices
- Experience with cloud environments (AWS, Azure, and/or GCP) and common SaaS applications (e.g., Office 365, Okta, Salesforce, Proofpoint)
- Ability to work amicably with clients (both internal and external)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network experiencesecurity experiencenetwork troubleshootingtelemetry monitoringlog output investigationsecurity telemetry softwareoperating systems loggingsystem administrationcloud environmentsSaaS applications
Soft skills
communication skillsclient managementproblem-solvingteam collaborationcustomer service