CYBOT

Account Representative

CYBOT

full-time

Posted on:

Location Type: Office

Location: La Vergne • Tennessee • United States

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About the role

  • Responsible for inbound and outbound sales calls
  • Handle current and potential customers with the goal of generating revenue
  • Effectively solve customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior
  • Work collaboratively with PNP Program Leadership to identify, qualify, and grow small to medium accounts
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Seize opportunities to upsell products and services when they arise
  • Build sustainable relationships and engage customers by responding to their needs, offering solutions, and introducing them to internal resources that will contribute to their success
  • Keep records of all conversations via CRM database in a comprehensible way
  • Frequently attend educational seminar/training to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
  • Understand marketing campaigns and communicating those to customers
  • Setup and Maintain SPA’s
  • Promote and Setup Customer Digital Platforms
  • Utilize CRM as the customer management tool

Requirements

  • 3+ Years of Sales or previous experience in an outbound sales call role
  • Basic Navigation of Eclipse, SSM and Microsoft Office
  • Knowledgeable of electrical products and electrical distribution
  • Strong phone and verbal communication skills along with active listening
  • Ability to use CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Able to work in a team environment
Benefits
  • Healthcare plans
  • Dental & vision
  • Paid time off
  • Paid parental leave
  • 401(k) retirement savings with company match
  • Professional and personal development programs
  • Opportunity to become a shareholder
  • Employer-paid short- and long-term disability
  • Employer-paid life insurance for spouse and dependents
  • Robust wellness program
  • Gym reimbursement
  • Employee Assistance Program (EAP)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
salesoutbound salescustomer relationship managementCRM systemselectrical productselectrical distributionmulti-taskingtime management
Soft skills
customer satisfactionproblem solvingcommunicationactive listeningadaptabilityteamwork