Cybit

Engineer

• Provide technical support and maintenance to IT business users, systems, hardware, and applications as part of the End User Support team.
• Ensure incidents and service requests are resolved efficiently and professionally in line with service level commitments.
• Deliver excellent customer service and maintain clear communication via telephone and written channels.
• Work independently and collaboratively within the team, following defined processes and escalation procedures.
• Work 37.5 hours per week, Monday to Friday, based from the Newcastle office.

Service Desk Engineer, End User Support