Cybit

Engineer

• Provide 2nd line support to external and internal customers seeking technical assistance via phone, email, and occasionally in person.
• Installing, maintaining, testing and repairing various systems and networks.
• Provide excellent customer service ensuring that incidents, requests, and problems are resolved efficiently and professionally.
• Update customers on ticket progress and ensure satisfaction, in line with service level agreements.
• Opportunity to expand technical skills by supporting challenging and interesting products and technologies.
• Progression and development opportunities within the organisation.

2nd Line Service Desk Engineer

• Provide technical support and maintenance to IT business users, systems, hardware, and applications as part of the End User Support team.
• Ensure incidents and service requests are resolved efficiently and professionally in line with service level commitments.
• Deliver excellent customer service and maintain clear communication via telephone and written channels.
• Work independently and collaboratively within the team, following defined processes and escalation procedures.
• Work 37.5 hours per week, Monday to Friday, based from the Newcastle office.

2nd Line Service Desk Engineer

Service Desk Engineer, End User Support