CyberSmart

Auditor

• We are seeking an experienced Cyber Essentials Plus and IASME Governance auditor to support our mission in providing clear and simple cyber advice to SMEs and enable them to achieve the Cyber Essentials Plus government standard and IASME Governance questions
• As an auditor at CyberSmart you will be auditing customer submitted Cyber Essentials and run Cyber Essentials Plus audits with customers using our bespoke web based platform, and providing support to customers via live chat or by answering work tickets.
• A key part of your day will not only involve providing security advice and support to our clients, but also providing support for the rest of the team, including Customer Success and Customer Support.
• You will own the delivery of Cyber Essentials Plus certifications and will often be called upon to provide accurate security guidance to new and existing customers around the scheme’s certification process as well as seeking potential business development opportunities.

Senior Cyber Auditor

IT Support

• Ensure clients have all the support they need to prepare for audits.
• Act as the main point of contact for audit support, resolving most customer queries before they reach the audit team.
• Take ownership of post-audit administration to reduce time between audit and certification.
• Action all Cyber Essentials Plus (CEP) preparation requests.
• Provide clients with the relevant audit preparation documentation, process outlines, and technical prerequisites.
• Surface likely gaps using readiness checklists, guide clients on expected sampling, and share supporting information to help them remediate issues.
• Offer clarification to support client understanding of CEP compliance requirements.
• Proactively manage audit scheduling to reduce last-minute changes or missed deadlines.
• Monitor client progress through the pre-audit phase and ensure all audits are ready to sit at least 3 business days before the audit date.
• Deliver regular follow-up communications (via email, phone, or video) to maintain momentum toward audit readiness.
• Educate client personnel on key CEP certification elements and expectations.
• Facilitate smooth communication between clients and auditors, ensuring logistics and expectations are aligned.
• Help streamline the audit process by coordinating exchanges between auditing and support teams.
• Provide guidance on implementing fixes for identified technical vulnerabilities or control failures (based on guidance from the auditor).
• Assist with software setup tasks such as installing vulnerability scanner agents (e.g. Nessus, Qualys), initiating scan requests, and managing consent documentation.
• Support clients in gathering and compiling appropriate audit evidence.
• Collaborate with Customer Support to coordinate any required technical assistance appointments.
• Manage post-audit actions, including requests for additional evidence and validation of vulnerability remediation.
• Track and close out audit follow-ups promptly to reduce the time to certification.

Audit Administration Support Specialist

Client Partner

• Identify, research, and engage potential partners within the Ideal Partner Profile (IPP) target audience to generate Sales Qualified Leads (SQLs).
• Be the first point of follow up to MQL's generated through digital outreach.
• Execute outbound outreach strategies via phone calls, LinkedIn, emails, networking events and forums.
• Collaborate with internal teams to align on target accounts and optimise lead qualification processes.
• Educate prospects on CyberSmart’s value proposition and solutions for effective positioning.
• Track and manage all lead generation activities in tools such as Salesforce, ZoomInfo and HeyReach.
• Provide feedback to the wider Growth team on lead quality and outreach effectiveness to refine strategy, messaging and processes.
• Align with the Growth team on GTM strategy and target audiences.
• Ensure smooth handover of qualified leads to Partner Growth Manager for further engagement.
• Facilitate lead transfers to key distributors where relevant.
• Monitor and report KPIs including calls made, emails sent, leads generated and partners recruited.
• Analyse the prospecting pipeline to identify trends, gaps, and optimisation opportunities.
• Participate in internal Quarterly Business Reviews (QBRs) to share insights and recommendations for future success.

Senior Cyber Auditor

Audit Administration Support Specialist

Partner Development Representative