Internal Audit Manager
Pearson VUE
Tableau
Audit Administration Support Specialist
CyberSmart
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Ensure clients have all the support they need to prepare for audits.
- Act as the main point of contact for audit support, resolving most customer queries before they reach the audit team.
- Take ownership of post-audit administration to reduce time between audit and certification.
- Action all Cyber Essentials Plus (CEP) preparation requests.
- Provide clients with the relevant audit preparation documentation, process outlines, and technical prerequisites.
- Surface likely gaps using readiness checklists, guide clients on expected sampling, and share supporting information to help them remediate issues.
- Offer clarification to support client understanding of CEP compliance requirements.
- Proactively manage audit scheduling to reduce last-minute changes or missed deadlines.
- Monitor client progress through the pre-audit phase and ensure all audits are ready to sit at least 3 business days before the audit date.
- Deliver regular follow-up communications (via email, phone, or video) to maintain momentum toward audit readiness.
- Educate client personnel on key CEP certification elements and expectations.
- Facilitate smooth communication between clients and auditors, ensuring logistics and expectations are aligned.
- Help streamline the audit process by coordinating exchanges between auditing and support teams.
- Provide guidance on implementing fixes for identified technical vulnerabilities or control failures (based on guidance from the auditor).
- Assist with software setup tasks such as installing vulnerability scanner agents (e.g. Nessus, Qualys), initiating scan requests, and managing consent documentation.
- Support clients in gathering and compiling appropriate audit evidence.
- Collaborate with Customer Support to coordinate any required technical assistance appointments.
- Manage post-audit actions, including requests for additional evidence and validation of vulnerability remediation.
- Track and close out audit follow-ups promptly to reduce the time to certification.
Requirements
- Excellent time and task management skills; comfortable managing multiple client cases simultaneously.
- Strong written and verbal communication, including confidence handling video and phone calls.
- Customer service orientation with curiosity and ownership mindset.
- Basic IT and compliance literacy (operating systems, patching, antivirus, MDM, MFA, network basics).
- Proficiency in CRM/ticketing tools (ideally Salesforce).
- Calm, reliable, and accountable under pressure.
- Strong cross-team collaboration and escalation judgment — knowing when to involve an auditor, manager, or technical expert.
- Analytical and problem-solving approach with a continuous improvement mindset.
- Working knowledge of Cyber Essentials, ISO 27001, or SOC 2 frameworks (Nice to Have).
- Experience with vulnerability scanning tools (e.g. Qualys, Nessus) (Nice to Have).
- Experience working with MSPs or SME customers in a cybersecurity or compliance environment (Nice to Have).
Benefits
- A competitive salary
- Flexible working hours and a remote-first working environment (in-person collaboration sessions will be required from time to time and will be fully expensed)
- 25 days of annual leave plus public holidays
- 1-day additional leave for every full year of employment to a maximum of 5 additional days
- Your birthday as a free holiday day
- Access to our Employee Equity Scheme
- Private health care upon successful completion of probation
- Annual learning and development grant of £2,500
- £500 Personal Growth grant to spend at your discretion
- Access to Spill, our mental health and wellbeing support network
- Regular team breakfasts and lunches
- A vibrant and supportive team culture
- A beautiful workspace in Shoreditch, designed with natural light, lush plants, and complimentary high-quality tea and coffee
- The necessary technology, including a MacBook and additional equipment, to create an optimal home working environment and enable you to excel in your role, including a £250 yearly office equipment/maintenance grant
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
audit preparationvulnerability scanningCyber Essentials PlusISO 27001SOC 2technical vulnerability remediationevidence gatheringprocess outlinesreadiness checklistsclient education
Soft skills
time managementtask managementwritten communicationverbal communicationcustomer service orientationcross-team collaborationanalytical skillsproblem-solvingownership mindsetcalm under pressure
