CyberRisk Alliance

Attendee Experience Manager – 1:1 Meetings Program

CyberRisk Alliance

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $65,000 - $70,000 per year

About the role

  • Own the end-to-end attendee journey for the 1:1 Meetings program, including recruitment support, onboarding, scheduling, and post-event follow-up
  • Develop and refine standard operating procedures (SOPs) for the program to ensure scalability across the CRA event portfolio
  • Collaborate with internal Sales and Marketing teams to ensure meeting targets are met and attendee personas align with sponsor needs
  • Manage the "tech stack" for the program, including registration platforms, mobile event apps, and specialized 1:1 matchmaking software (e.g., Grip)
  • Ensure data integrity across all platforms to facilitate accurate meeting schedules and reporting
  • Create and manage communication flows (emails, push notifications, calendar invites) to maximize meeting "show rates"
  • Lead the onsite delivery of the 1:1 program, serving as the "face" of the experience for VIP attendees and sponsors
  • Manage onsite help desks, meeting zones, and check-in logistics
  • Track and report on program KPIs, including participation rates, meeting completion rates, and satisfaction scores (NPS)

Requirements

  • 3–5 years in event operations, customer success, or attendee management
  • Experience with "Hosted Buyer" or "1:1 Matchmaking" programs is a significant plus
  • Proficiency with CRM systems (Salesforce/HubSpot) and event management software (Cvent, Swapcard, Grip, etc.)
  • Exceptional verbal and written communication skills with the ability to interact professionally with C-suite executives
  • A "can-do" attitude with the ability to stay calm and resourceful in fast-paced, live-event environments
  • Willingness to travel to event locations across the U.S. up to 30% annually
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
event operationsattendee managementdata integrityprogram KPIs1:1 matchmakingSOP developmentcommunication flowsrecruitment supportonboardingscheduling
Soft Skills
verbal communicationwritten communicationinterpersonal skillsresourcefulnesscalm under pressurecollaborationleadershipcustomer successproblem-solvingadaptability