Cyberhaven

Account Executive

• Establish professional productive relationships with new and existing assigned accounts.
• Qualify, manage and support leads from marketing campaigns and sales opportunities, and progress opportunities through the Cyberhaven sales process.
• Build a local franchise to own the market in your territory thru trusted partner relationships and strategic alliances.
• Continuously build new pipeline and exceed assigned software and services growth goals.
• Proactively seek new business opportunities in the market, as well as upsell and cross-sell of existing clients.
• Contact potential clients through cold calls and emails, and present Cyberhaven’s unique DDR solution.
• Identify client needs and suggest appropriate products and services.
• Proactively plan, set critical milestones, assess, clarify and validate partners needs on an ongoing basis, to establish productive relationships.
• Stay up-to-date with new products, services and pricing models.
• Build long-term trusted relationships with clients and partners.

Enterprise Account Executive

• Prospect and develop qualified leads within the SMB segment
• Build strong relationships with key decision-makers at target accounts
• Articulate the value proposition of Cyberhaven’s solutions to address specific customer challenges
• Drive sales pipeline creation and navigate complex sales cycles
• Negotiate and close deals to achieve ambitious sales targets
• Develop and deliver compelling sales presentations
• Stay up-to-date on industry trends and competitor offerings

Commercial Account Executive

Sales Development Rep

• Identify and research target accounts and key stakeholders using tools like LinkedIn Sales Navigator and ZoomInfo
• Engage prospects through thoughtful outreach via email, phone, and social channels
• Qualify inbound and outbound leads by uncovering pain points and business needs
• Collaborate with Sales and Marketing to refine messaging and contribute to campaigns
• Maintain accurate records in CRM and sales engagement tools (training provided)
• Build early-stage pipeline and develop the habits that drive quota attainment

Sales Development Representative, New Grad

Solutions Engineer

• Support the Mid-market and SMB Sales teams with opportunities in a pre-sales capacity from qualification through production hand-off.
• Learn, create, and deliver compelling messaging and demonstrations of products and solutions that differentiate from competitors or legacy solutions.
• Guide technical evaluations via POC ownership, and manage the evaluation process to a successful conclusion.
• Maintain key partner technical relationships and effectively enable and demonstrate channel partners to excel in a channel-driven sales model.
• Collaborate with Product Management and Engineering teams on new feature releases and provide feedback on current feature capabilities based on field experience/input.

Engineer

• Take charge of the implementation and configuration process, ensuring the seamless integration and successful deployment of Cyberhaven’s solution within clients’ existing environments.
• Foster close collaboration with clients to gain a deep understanding of their technical requirements, diagnose issues, and create customized dataset and policy solutions.
• Utilize log file analysis, debugging techniques, and advanced troubleshooting to identify underlying causes of complex technical problems and coordinate effective resolutions with our Support, Engineering, and Operations teams.
• Work in close partnership with cross-functional teams, including developers, project managers, and support staff, to deliver high-quality solutions that adhere to timelines.
• Deliver technical training to end users, empowering them with the necessary knowledge and skills to maximize the utilization of Cyberhaven to optimize their workflows and expedite ROI.
• Serve as a trusted advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product.
• Conduct regular progress updates, status meetings, and post-implementation reviews with clients to ensure their satisfaction or identify areas for improvement, serving as the internal and external point of contact for client escalations.
• Collaborate with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients.
• Stay up to date with industry trends, emerging technologies, and advancements in our product offerings, continuously enhancing your technical expertise to provide valuable insights and guidance to clients.

Professional Services Engineer

Full-stack Engineer

• Design and implement components of our state-of-the-art system sensor that traces all data movement across all applications and files on macOS endpoints
• Solve challenging performance optimization problems: we’re building software that monitors hundreds of thousands of events with minimal impact on performance of the endpoint applications
• Design and build highly reliable code that never impacts the end-user experience
• Build secure-by-design hardened software that must withstand real-world attacks, while processing untrusted data and communicating with a backend over the internet

Senior Software Engineer, MacOS Endpoint

Technical Account Manager

• Analyze, troubleshoot and resolve complex technical issues reported by our customer base.
• Reproduce customer issues to verify problems and document steps to replicate for the Engineering and Development teams.
• Identify and escalate priority issues that need immediate attention, coordinating with our internal development teams and individual developers.
• Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.
• Coordinate feedback to product management, development and operations teams.
• Ability to build and maintain relationships with project stakeholders, including customers, team members, and senior management. Manage expectations and ensure stakeholder satisfaction.
• Ensure alignment between customer objectives and project deliverables, managing cross-functional teams to achieve project goals.
• Conduct regular check-ins with customers to ensure they are satisfied and to address any emerging concerns.
• Monitor customer usage patterns and provide recommendations for optimizing their experience.
• Stay up-to-date with industry trends and best practices to continually improve the level of service provided.
• Develop and update knowledge base articles and support resources.