Cyara

Consultant

• Analyze customer data, create business cases, and partner closely with Sales, Customer Success, and Product teams to showcase how our platform delivers measurable benefits.
• Be a key player in executive-level conversations, helping customers and prospects make informed purchasing and renewal decisions based on data-driven insights.
• Play a crucial role in helping customers see the tangible value of our platform, driving adoption, renewals, and revenue growth.
• Leverage data and insights to ensure customers maximize their investment, while empowering Sales and Customer Success teams to make stronger, more value-driven business cases.

Value Consultant

Engineering Manager

• Lead and mentor a team of engineers
• Provide technical guidance for software solutions
• Maintain and operate team’s services
• Implement development best practices
• Foster cross-training initiatives
• Coach and mentor junior engineers
• Conduct regular performance reviews
• Manage career development plans
• Communicate with stakeholders about product delivery
• Collaborate closely with the Product Owner
• Employ Agile methodologies
• Cultivate a culture of continuous improvement
• Develop detailed project plans
• Ensure transparency in initiative status
• Provide feedback to VP and CTO

Support Engineer

• Provide comprehensive technical support to enterprise customers
• Serve as trusted advisor ensuring success with the Cyara Platform
• Create great experiences for customers when they need help
• Manage support cases to enable fast resolution of inbound requests
• Contribute and maintain internal and customer-facing content in the Knowledge Center
• Learn Cyara products intimately and help customers
• Investigate issues in the product and partner closely with engineering to fix issues
• Document defects that are escalated to the Engineering team

Account Executive

• Develop a comprehensive plan for achieving assigned quotas within a fiscal period, incorporating Territory Planning, Account Planning, and Close/Win Planning.
• Regularly update and maintain planning tools to facilitate cross-functional discussions, deal reviews, and engagement with Executives.
• Efficiently manage your time and calendar to ensure the completion of essential tasks and responsibilities.
• Recognize expectations and proactively address any obstacles that may hinder meeting those expectations, communicating with your manager as needed.
• Assess opportunities in the pipeline to derive accurate forecasts for a given time period, ensuring forecasts are within a 10% +/- margin at week 8 forecast.
• Identify the correct buyers for Cyara's solutions and services.
• Execute company campaigns, meet outbound call and email targets with high-quality leads that can be converted into opportunities.
• Possess a deep understanding of the value provided by Cyara solutions and services.
• Articulate the value proposition of Cyara as a company, emphasizing its competitive advantages.
• Recognize negotiation opportunities and effectively use trading and bargaining techniques with customers to achieve mutually beneficial outcomes.
• Appropriately leverage discounts and promotions as economic levers during negotiations.
• Demonstrate the ability to overcome obstacles and secure contract agreements and purchase orders.
• Exhibit in-depth knowledge, accuracy, and skill in positioning Cyara as a company and its solutions.
• Understand relevant competitors, their strategies, and how Cyara compares.
• Address competitor advantages raised by buyers and successfully sell against competitors.

Account Executive – East

Software Engineer

• Lead and continue building Cyara’s Global Innovation Center (GIC)
• Set a high technical bar across architecture, platform engineering, and delivery execution
• Engage directly in complex technical decisions, providing authoritative guidance and quick issue resolution
• Build and mature Cyara’s Global Innovation Center into a world-class engineering hub
• Recruit, develop, and retain top engineering talent, strengthening engineering discipline, ownership, and performance
• Establish and enforce high standards in design, coding, testing, automation, observability, and deployment
• Ensure engineering teams deliver high-quality products on time and aligned to customer and business needs
• Serve as the senior site leader for India, maintaining culture, communication, engagement, and site performance

Value Consultant

Engineering Manager

Support Engineer

Account Executive – East

General Manager – Vice President of Engineering