Customer Success Associate
Reliance Health
Job Level
Mid-LevelSenior
About the role
- Lead CXG's NPS Solution (NPS Pulse): supervise NPS solution on ongoing projects and serve as main point of contact for clients.
- Liaise with support teams to ensure high levels of client satisfaction.
- Contribute to business development by creating proposals to expand NPS solutions and convert prospects into long-term partners.
- Drive innovation in customer experience strategies and shape the Voice of the Customer.
- Develop concise presentation decks, marketing collaterals, and assets to support Measurement solutions.
- Collaborate with cross-functional teams (Innovation, Marketing, Practices, Regions) to align Measurement solutions with client needs.
- Publish customer experience insights showcasing CXG’s expertise and create captions/infographics for social media leveraging benchmark data.
- Coordinate with Data Science and Marketing teams to design and deliver engaging content.
- Develop pilot projects in new verticals for the Measurement Practice.
- Lead cross-functional teams to ensure seamless collaboration and high-quality project delivery.
- Ensure deliverables exceed client expectations through quality and attention to detail.
- Manage complex consulting projects with strong understanding of client needs and emerging industry trends.
Requirements
- Bachelor’s/Master’s Degree in Administration, Business, Management, or a related field.
- 5 years of experience in customer experience, client relations, or a similar role, ideally in the luxury retail industry.
- Experience in B2B and preferably worked with a SaaS, either as a service provider or on the client side.
- Exceptional project management skills.
- Excellent communication and presentation skills, with the ability to influence and engage diverse audiences, including C-levels.
- Demonstrated ability to cultivate and maintain strong client relationships and drive customer-focused innovation.
- Proactive, hands-on approach with a can-do attitude.
- Strong analytical skills to interpret customer data and insights.
- Fluent in English (verbal and written).
- Ability to collaborate effectively with cross-functional teams and stakeholders across timezones.
- Leadership and strong collaboration skills for internal and external interactions.
