Customer Support

• Lead CXG's NPS Solution (NPS Pulse): supervise NPS solution on ongoing projects and serve as main point of contact for clients.
• Liaise with support teams to ensure high levels of client satisfaction.
• Contribute to business development by creating proposals to expand NPS solutions and convert prospects into long-term partners.
• Drive innovation in customer experience strategies and shape the Voice of the Customer.
• Develop concise presentation decks, marketing collaterals, and assets to support Measurement solutions.
• Collaborate with cross-functional teams (Innovation, Marketing, Practices, Regions) to align Measurement solutions with client needs.
• Publish customer experience insights showcasing CXG’s expertise and create captions/infographics for social media leveraging benchmark data.
• Coordinate with Data Science and Marketing teams to design and deliver engaging content.
• Develop pilot projects in new verticals for the Measurement Practice.
• Lead cross-functional teams to ensure seamless collaboration and high-quality project delivery.
• Ensure deliverables exceed client expectations through quality and attention to detail.
• Manage complex consulting projects with strong understanding of client needs and emerging industry trends.

Customer Experience Manager

Customer Service Desk

Global IT Product Owner – Customer Service, Logistics & Procurement

Fleet Business Support Specialist

Sales Manager – Customer Support & Service Solutions

Bilingual Customer Support, Italian/English – Music Streaming