CVS Health

Payroll

• Collaborates with business and technical partners to support the Workday Payroll and Absence functional areas and roadmap, including the established list of global priorities
• Work closely with business leaders and stakeholders to develop vision, goals and roadmap for the Product
• Maintains clear and up to date list of key deliverables and timelines, developing plans to achieve those targets and proactively communicating progress to a variety of stakeholders
• Ensures that the delivered product meets or exceeds the business' needs and business objectives
• Responsible for timely delivery of enhancements, project requests and defects, with optimal and scalable solutions
• Accountable for the health of the product
• Gathers requirements, business process optimization, fit-gap analysis, functional design, configuration and testing
• Creates necessary documentation in each stage
• Collaborates with key cross-functional partners to maintain transparency, consistency in delivery, and set expectations
• Understands the needs of the business and evaluates Workday capabilities through research and testing
• Actively participates in Workday's semi-annual release process, engaging with release team on cross-functional initiatives and liaising with Business Leads on critical impacts and upcoming enhancement opportunities
• Supports regression testing and guide regression testing teams
• Awareness of new and planned Workday functionality, actively engaging with the Workday Community to prepare and communicate changes that could impact business
• Leads the translation of business requirements to technical solutions and creating appropriate timelines
• Responsible for fit-gap analysis, functional design, configuring the application, user acceptance testing and maintenance of the software solution
• Ensures up to date documentation, necessary approvals and artifacts are documented and maintained in tracking tools
• Performs and supports user acceptance testing and creates necessary documentation including test plans, test scenarios, test cases and test results
• Responsible for adherence to industry best practice, actively engaging with Workday Community on future releases
• Encourages product innovation and alternative ways of approaching business
• Integrates relevant data and information and apply the findings to positively impact the Workday strategy and share key insights and actions based on data and metrics
• Challenges partners to think differently regarding HR and Payroll business processes and operational issues act as a thought partner and model creative problem-solving to impact business decisions
• Generates reports and analytics to support various business needs
• Provides strategic direction and guidance to product team and shared services teams, with accountability for mentoring and developing team members

Senior Techno-Functional Workday Payroll Consultant

Pharmacist

• Support pharmacy team in delivering operational and service excellence
• Ensure pharmacy operations run smoothly
• Assist patients and customers for an exceptional experience
• Complete inventory activities
• Contribute to a high-performing team

Pharmacy Technician

• Support the pharmacy team in delivering operational and service excellence within the store
• Assist the pharmacy team to ensure pharmacy operations run smoothly
• Fill patients' prescriptions promptly, safely, and accurately
• Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs)
• Complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s Board of Pharmacy guidelines
• Live our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
• Contribute to positive patient experiences by showing empathy and genuine care

• Have a critical role at the forefront of delivering our purpose
• Model our values and demonstrate genuine, authentic care for our patients
• Support the Pharmacy Manager in leading and directing your Pharmacy Technician Support Staff
• Be accountable for supporting the management and oversight of all aspects within your pharmacy
• Keep customers and patients healthy through adoption and management of patient care programs

Staff Pharmacist

• Overseeing the development, maintenance, and execution of Pharmacy Specialty utilization management programs
• Clinical content of the programs as well as the operational actions needed to ensure the programs are implemented correctly
• Partnering in a matrix relationship with colleagues at all levels and teams

Senior Manager – Clinical Development, Pharmacist

• Deliver compassionate care to patients every day
• Manage all assigned pharmacy workstations and tasks to support the team’s ability to fill patient prescriptions promptly, safely, and accurately
• Provide caring service that exceeds customer expectations
• Complete an extensive CVS Pharmacy Technician Training Program and satisfy all registration, licensing and certification requirements according to your State’s Board of Pharmacy guidelines
• Work in compliance with federal, state, and local laws and regulations, ensuring all medication needs are met and regulatory compliance standards are upheld
• Demonstrate ethical conduct and maintain patient confidentiality at all times

Full-stack Engineer

• Provide strategic leadership and oversee the digital engineering function
• Manage a team of engineers and define technical strategies and roadmaps
• Ensure successful project delivery and foster a culture of innovation and collaboration

Senior Manager – Software Development Engineering

Customer Support

• Actively listen and be an advocate for customers, understand their needs and provide guidance and support
• Resolve customer inquiries and issues efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information.
• Follow policies, procedures, and the CVS/Aetna Code of Conduct.

Customer Service Representative

Manager

• Define program reporting strategy and corresponding assets / enhancements.
• Execute plans against this strategy in coordination with critical cross-functional partners.
• Direct and conduct data analyses to extract clinical/business intelligence and identify actionable opportunities.
• Build and maintain strong working relationships with leaders and their team members across the enterprise, notably within Clinical, Analytics, and Operations.
• Define adjusted reporting needs across Post-Acute program, and implement reimagined management process to drive outcomes within specific membership sub-groups and markets
• Lead discrete initiatives as-needed, beyond business analytics (example: design and deploy a new patient-facing intervention strategy)
• Craft and deliver executive-level briefings and recommendations.
• Lead systematic reviews to assess and monitor key macro and micro drivers of healthcare quality, affordability, and experience.
• Drive successful and timely deliverables.
• Anticipate, identify, and troubleshoot barriers to success.
• Advise on strategies and options to meet target needs and opportunities for improvement.

Senior Manager, Business Analysis & Consulting – Medicare

Director

• Leads and oversees the business strategy team by setting strategic objectives and driving the organization's overall business strategy.
• Collaborates with senior leadership to develop long-term plans and align business strategies with the company's vision and mission.
• Conducts performance evaluations, mentors team members, and provides guidance on strategic analysis and planning.
• Evaluates new business opportunities, fosters innovation, and adapts strategies to meet evolving market conditions and industry trends.
• Administers the ACAS Payment Integrity strategy to drive the successful execution of strategic initiatives and programs within the organization.
• Advises general managers on strategic alignment tools, program management methodologies for risk management and change control processes to ensure cohesiveness in departmental operations and processes.
• Identifies and capitalizes on potential business opportunities, partnerships, and collaborations that align with the organization's strategic objectives.
• Creates executive-ready reporting/measurement of program outcomes, business impacts, and lessons learned through documentation to inform future program planning efforts.
• Explores opportunities for ACAS digital transformation, process optimization, and the adoption of new technologies to enhance operational efficiency and patient outcomes.
• Contributes to planning budgets for strategic initiatives and programs that drive organizational growth, operational effectiveness, and innovation.
• Leads and facilitates change initiatives that arise from strategic programs and communicates changes to stakeholders while managing resistance and ensuring smooth transitions.
• Develops and maintains relationships with a wide range of stakeholders including business partners, IT, other data and analytic teams, Legal, etc.

Lead Director – ACAS Strategic Implementation

• Collaborate with product, technology, and engineering teams to create exciting new solutions
• Design, build, and deploy infrastructure capabilities for database technologies in public, private, and hybrid cloud environments
• Drive the creation of automation for database infrastructure services to improve delivery and speed-to-market
• Collaborate with security, architecture, and engineering teams to establish and enforce standards and best practices
• Partner with product and program teams to define roadmaps and execution plans
• Build APIs to orchestrate automation exposing self-service capabilities to improve customer experiences
• Drive initiatives to incorporate open-source tools, cloud native services, and AI to increase efficiency

Senior Software Development Engineer

• collaborate with product, technology, and engineering teams to create exciting new solutions
• design, build, and deploy infrastructure capabilities for database technologies in public, private, and hybrid cloud environments
• drive the creation of automation for database infrastructure services to improve delivery and speed-to-market
• collaborate with security, architecture, and engineering teams to establish and enforce standards and best practices
• partner with product and program teams to define roadmaps and execution plans
• build APIs to orchestrate automation exposing self-service capabilities to improve customer experiences
• drive initiatives to incorporate open-source tools, cloud native services, and AI to increase efficiency

Operations

• Analyze and monitor cloud spend across multiple platforms (e.g., AWS, Azure, GCP) to identify cost-saving opportunities
• Develop and implement best practices for cloud cost management, budgeting, and forecasting
• Collaborate with engineering, operations, and finance teams to align cloud usage with business objectives and financial targets
• Automate cloud cost reporting and provide actionable insights to stakeholders
• Establish and maintain governance policies related to cloud usage and spend
• Advocate for financial accountability within engineering and product teams through education and process improvements
• Stay up to date with the latest cloud pricing models, tools, and industry trends
• Support cloud migration and transformation projects with a focus on financial impact and ROI

Senior FinOps Engineer

• Collaborate on the creation of strategic roadmaps
• Execute on tactical steps within project plans with minimal support
• Partner across departments in the enterprise to support the execution of project plans
• Partner with DDAT to develop requirements, test & certify the solution, launch it to chain
• Partner with Sr. Manager to communicate plans, risks, and opportunities from working team up to executive leadership
• Support the implementation team in writing field communications
• Manage help desk & field questions related to project
• Support the creation of field & corporate facing materials such as: Colleague training
• Ad-Hoc Analytics Support reporting and analysis for deep dive/follow up questions related to progression towards shared goals
• Translate data insights into meaningful insights and actions

Manager – Pharmacy Workflow Innovation

Communications

• Writing email campaign copy to support recruitment marketing, clinician communication/engagement initiatives (including but not limited to regular newsletters, go-to-market launches for clinician-facing products and more)
• Own the end-to-end build and deployment of digital messages and push notifications (including but not limited to list management, HubSpot campaign setup, workflow setup, etc.)
• Developing internally and externally facing content to promote the clinician experience (i.e., blog posts, internal team spotlights, features about key clinician personas)
• Contributing to and/or maintaining marketing and communication project plans and schedules
• Developing basic creative assets for internal/external communications (email headers, social media images, etc.)
• Other relevant duties as assigned to support Signify Health Clinician Communications

Senior Techno-Functional Workday Payroll Consultant

Pharmacy Technician

Pharmacy Technician

Staff Pharmacist

Senior Manager – Clinical Development, Pharmacist

Pharmacy Technician

Senior Manager – Software Development Engineering

Customer Service Representative

Senior Manager, Business Analysis & Consulting – Medicare

Lead Director – ACAS Strategic Implementation

Senior Software Development Engineer

Senior Software Development Engineer

Senior FinOps Engineer

Manager – Pharmacy Workflow Innovation

Senior Analyst, Business Communications