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Customer Service Representative
CVS HealthCustomer Service Representative caring for benefit plans at CVS Health. Advocating for customers and resolving inquiries while providing high quality service.
About the role
Key responsibilities & impact- Actively listen and be an advocate for customers, understand their needs and provide guidance and support
- Resolve customer inquiries and issues efficiently while documenting all interactions.
- Educate customers about available resources and assist them in navigating their options.
- Anticipate customer needs and provide proactive solutions to enhance satisfaction.
- Collaborate with team members and other departments to address service issues and improve outcomes.
- Document all customer correspondence and maintain confidential records of patient information.
- Follow policies, procedures, and the CVS/Aetna Code of Conduct.
Requirements
What you’ll need- 6+ months of customer service experience
- Basic computer skills
- 1+ years of customer service experience in a contact center environment preferred
- Microsoft office experience preferred
- High School Diploma, GED, or equivalent experience
Benefits
Comp & perks- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
- other resources, based on eligibility
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicedocumentationinquiry resolutionproblem solvingrecord maintenance
Soft Skills
active listeningadvocacycommunicationcollaborationproactive solutions
Certifications
High School DiplomaGED