CVS Health

Financial Planning and Analysis

• Responsible for cash collection, revenue recognition, and accounts receivable processing and aging
• Frequent interaction with client/business and finance peers

Analyst, FP&A

Consultant

• Respond to moderately complex client service inquiries with minimal management intervention
• Deliver high-quality, customer-focused service via phone and virtual channels
• Investigate, analyze, and resolve service requests related to: Enrollment and eligibility, Billing and commissions, Technical support, Case installation and group administration
• Serve as a primary liaison between clients and internal departments to ensure timely resolution
• Accurately document customer interactions, actions taken, and follow-up activities
• Support plan administration activities, including plan setup, enrollment processing, and billing coordination
• Partner with functional operations teams to resolve service issues efficiently
• Collaborate with peers to deliver a consistent, world-class customer experience
• Identify opportunities for process improvements and contribute to solution implementation
• Maintain required productivity and phone quality metrics while managing project-related tasks
• Demonstrate accountability for individual and team performance outcomes
• Participate in ongoing self-development and recommend cross-training opportunities
• Perform additional related duties as assigned

Answer Team Consultant

Pharmacist

• Support the pharmacy team in delivering operational and service excellence within the store
• Ensure that pharmacy operations run smoothly, with prompt, safe, and accurate prescription fulfillment
• Contribute to positive patient experiences by showing empathy and genuine care
• Complete basic inventory activities as permitted by law
• Remain flexible for both scheduling and business needs
• Comply with all relevant laws and CVS policies to ensure patient safety

Pharmacy Technician

Risk

• Organize leadership meetings and governance forums
• Prepare agendas, materials, and track decisions/action items
• Ensure follow-ups are completed
• Build dashboards, scorecards, and KPI reports
• Track metrics like: SOX issues and trends, Remediation progress, Audit findings, Control effectiveness
• Create regular reports (weekly, monthly, quarterly, annual)
• Develop clear, executive-ready materials
• Track SOX-related projects and initiatives
• Support annual planning and roadmap development
• Maintain reporting data and documentation

Manager – SOX Governance, Reporting

• Supervise IV and equipment management technicians while ensuring the continuation of pharmacy management’s goals and objectives within the dispensing pharmacy
• Ensure compliance with all pharmacy laws and regulations, and sterile compounding guidelines
• Maintain all required IV documentation and clinical monitoring
• Fully assess new patients and new orders on existing patients for appropriateness of therapy, high risk medications, allergies, adverse indications or interactions, and other potentially adverse outcomes
• Thorough knowledge of prescriber/facility notification process for drug interaction, allergy, and other adverse patient safety situations
• Performs accurate dose calculations based on medication, patient condition, volume and administration rates
• Program infusion pumps - Consistent and ongoing clinical monitoring of all infusion patients
• Thorough knowledge of medication occurrence reporting process
• Have a thorough understanding of the Omnicare Long Term Care Pharmacy/Home Infusion Pharmacy Policy and Procedure Manual and internal pharmacy policies and procedures
• Knowledge of other facility infusion therapy manuals if not using the Omnicare Customer Infusion Procedure manual
• IV order processing only when technical support unavailable
• Excellent care coordination with home health agencies, nursing facilities, physicians, and the IV nurse consultant
• Answer drug-related questions as related to IV therapy and management in a timely manner
• Communicate with facility consultant pharmacists and clinical staff pharmacists regarding IV patient management
• Orient and provide competency assessment for all pharmacists who rotate from oral pharmacy to IV pharmacy and orient and assess competency on all IV technicians and infusion pump technicians, when appropriate; this includes making certain that all pharmacists and technicians rotating into the IV room have completed the approved Omnicare Infusion Training Program
• Maintain knowledge of currently available infusion devices, products, and supplies
• Oversee cleanroom monitoring and pump maintenance
• Follow all applicable government regulations including HIPAA
• Other duties as assigned; Job duties may vary by location, including covering other areas in the pharmacy workflow.

IV Pharmacist – Long Term Care

Compliance

• Define strategy, operating model, and priorities in partnership with the Executive Director
• Set goals, performance measures, and annual objectives
• Lead SOX transformation, control modernization, and automation initiatives
• Drive continuous improvement and organizational maturity
• Serve as a trusted advisor to senior leaders
• Establish governance forums, charters, and decision frameworks
• Manage executive reviews, steering committees, and planning sessions
• Track commitments, decisions, and follow‑through
• Design dashboards and scorecards for senior leadership
• Report on control health, deficiencies, remediation progress, and audit readiness
• Prepare materials for executive leadership and audit stakeholders
• Lead the SOX Compliance Hub PMO
• Oversee major initiatives, risks, dependencies, budgets, and resourcing
• Coordinate efforts across process controls, IT controls, remediation, technology, and reporting
• Lead executive and organizational communications
• Develop leadership presentations and board‑level materials
• Support change management for governance and transformation efforts
• Support implementation of GRC tools and reporting automation
• Standardize processes and improve scalability and transparency
• Identify opportunities to increase efficiency through technology

Senior Manager – SOX Compliance, Strategy & Governance

Business Operations

• lead oversight of financial reporting controls (SOX/ICFR) across CVS Health
• set the strategy, standards, and governance for how business process controls are designed, monitored, and improved
• work closely with senior leaders to ensure controls are consistent, effective, and scalable
• manage control deficiencies and remediation efforts
• act as main contact for internal and external auditors

Lead Director – Business Process Risk & Controls, SOX Compliance

General Counsel

• Work under the direction of Legal Counsel and Management to advise internal stakeholders on new laws impacting the healthcare industry
• Identify and analyze newly enacted and amended federal, state, and local laws, regulations, and other legal guidance
• Conduct legal research, interpret law, and determine applicability of new laws to the enterprise
• Analyze and report new legal requirements to internal stakeholders
• Work collaboratively with Legal Counsel and partners on legal and regulatory compliance matters
• Recommend practical advice for internal clients on legal issues related to enterprise-wide implementation of new legal requirements

Associate Legal Counsel

Analyst

• Proactively communicate with the key stakeholders to obtain, verify, and document clinician schedules
• Conduct quality assurance audits across multiple platforms and internal tools
• Master the breakdown of client memberships, core business objectives, and deployment tools
• Compile, clean, and organize Network Rosters, utilizing advanced reporting tools
• Collaborate closely with team members to ensure consistency in best practices
• Support strategic triage efforts and coordinate with stakeholders to address assignment barriers

Analyst, Capacity Coordination

• support the pharmacy team in delivering operational and service excellence within your store
• ensure that pharmacy operations run smoothly
• assist patients and customers to deliver an exceptional experience
• follow all company SOPs at each workstation
• contribute to positive patient experiences by showing empathy and genuine care
• comply with CVS policies and procedures to ensure patient safety

• Ensure accurate entry of orders
• Maintain security of the pharmacy
• Adhere to required delivery schedules
• Verify orders entered by technician staff for accuracy
• Check for completeness and precision of all new and refill labels and orders
• Check for content and accuracy of all drug packaging and labeling
• Prepare and/or supervise sterile IV drug products or solutions, if required
• Assist in maintaining a perpetual inventory for schedule II drugs
• Knowledge of DEA and state law with regards to controlled drug dispensing
• Provide evening, weekend, and holiday coverage during scheduled rotation based on the needs of the business
• Follow all applicable state and government regulations including HIPAA
• Other duties as assigned

Dispensing Pharmacist, Long Term Care – Part Time

Full-stack Engineer

• Build and maintenance of Epic environments
• Lead Discovery calls and provide Level of Effort
• Facilitate design sessions with business leaders and analysts
• Create and fulfill EHR use cases, identify business and functional requirements and working closely with IT resources to translate requirements and workflows to technical specifications
• Lead documentation efforts for discovery and implementation
• Ensure requirements and future state workflows are clearly defined
• Work with Project Managers to identify tasks and associated estimates.
• Support execution of vendor upgrades, system changes and environment maintenance procedures
• Participate in the analysis of current state processes and collaborate with clinical business and reporting users to create future state processes
• Identify and document process and data gap
• Participate in the creation and completion of project related deliverables including: Use Cases, Business requirements, Technical specifications, Scope documents, Gap analysis, Impact assessment

Senior Software Development Engineer – Ambulatory, MyChart

Business Analyst

• Support the team in meetings with internal and external customers to define high level report scope and requirements
• Support the team in coordination with different reporting teams to ensure that PBM based reports meet all requested information
• Maintain regulatory reporting documentation, trackers, and supporting artifacts for assigned reports
• Update Salesforce cases and related records with required information, status updates, and supporting materials throughout the reporting lifecycle
• Maintain report templates, instructions, and standardized documentation files in designated repositories
• Collect, organize, and route inputs from partner teams based on established instructions, trackers, and identified points of contact
• Prepare draft report files and supporting materials for review
• Track deadlines and reporting status
• Perform basic completeness, formatting, and validation checks and escalate missing information, inconsistencies, or open questions
• Maintain organized file structures in SharePoint, Teams, and shared folders, historical artifacts, and supporting documentation

Business Analyst, Regulatory Reporting Solutions

ServiceNow

• Configure, deploy, and operate Now Assist capabilities (Skills, Agents, Agentic Workflows, Agent to Agent Integration, AI Control Tower, Now Assist for Creator)
• Integrate and align Moveworks with ServiceNow experiences, ensuring seamless handoff, consistent intents, and enterprise-approved patterns
• Develop within platform-level AI standards for enterprise re-use and scalability
• Design and maintain reusable AI configurations, including Skills and Agents
• Define reference architectures for common use cases across AI configurations
• Leverage out-of-the-box and configurable AI features wherever possible to maximize maintainability and upgrade safety
• Establish operational runbooks for AI capabilities, including monitoring, incident response, and problem management

Staff ServiceNow AI Engineer

• support execution and coordination of PBM, Medicaid, and Licensure regulatory and state reporting requirements
• meet with internal and external customers to define high level report scope and requirements
• coordinate with different reporting teams to ensure that PBM based reports meets all requested information
• support documentation of regulatory reporting requirements and maintain supporting artifacts
• ensure Salesforce intake cases are complete, accurate, and updated throughout the reporting lifecycle
• prepare, maintain, and validate client lists used for regulatory reporting
• maintain report templates, instructions, and version-controlled files
• coordinate inputs from internal and external partner teams
• perform quality checks on report outputs for completeness and accuracy
• identify discrepancies and escalate issues appropriately
• support assembly of reporting deliverables for submission readiness
• maintain audit-ready documentation and artifact repositories

Analyst, FP&A

Answer Team Consultant

Pharmacy Technician

Manager – SOX Governance, Reporting

IV Pharmacist – Long Term Care

Senior Manager – SOX Compliance, Strategy & Governance

Lead Director – Business Process Risk & Controls, SOX Compliance

Associate Legal Counsel

Analyst, Capacity Coordination

Pharmacy Technician

Dispensing Pharmacist, Long Term Care – Part Time

Senior Software Development Engineer – Ambulatory, MyChart

Business Analyst, Regulatory Reporting Solutions

Staff ServiceNow AI Engineer

Senior Business Analyst, Regulatory Reporting Solutions