Answer Team Consultant

CVS Health

Answer Team Consultant engaging in customer service inquiries, ensuring timely resolution and high-quality experience at CVS Health. Collaborating with teams and handling various client service requests.

Posted 6/23/2026full-timeRemote • Idaho, New Jersey, Texas • 🇺🇸 United StatesJunior💰 $17 - $31 per hourWebsite

About the role

Key responsibilities & impact

Respond to moderately complex client service inquiries with minimal management intervention
Deliver high-quality, customer-focused service via phone and virtual channels
Investigate, analyze, and resolve service requests related to: Enrollment and eligibility, Billing and commissions, Technical support, Case installation and group administration
Serve as a primary liaison between clients and internal departments to ensure timely resolution
Accurately document customer interactions, actions taken, and follow-up activities
Support plan administration activities, including plan setup, enrollment processing, and billing coordination
Partner with functional operations teams to resolve service issues efficiently
Collaborate with peers to deliver a consistent, world-class customer experience
Identify opportunities for process improvements and contribute to solution implementation
Maintain required productivity and phone quality metrics while managing project-related tasks
Demonstrate accountability for individual and team performance outcomes
Participate in ongoing self-development and recommend cross-training opportunities
Perform additional related duties as assigned

Requirements

What you’ll need

6+ Months Call Center or Customer Service Experience
Basic Computer Skills

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer-focused serviceinvestigationanalysisproblem resolutiondocumentationcollaborationprocess improvementaccountabilityself-developmentcross-training