Staff ServiceNow AI Engineer

CVS Health

Staff ServiceNow AI Engineer managing Now Assist and Moveworks integration and scalable AI capabilities. Responsible for operational management and enterprise AI enablement across ServiceNow products.

Posted 6/23/2026full-timeRemote • Connecticut • 🇺🇸 United StatesLead💰 $130,295 - $260,590 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Configure, deploy, and operate Now Assist capabilities (Skills, Agents, Agentic Workflows, Agent to Agent Integration, AI Control Tower, Now Assist for Creator)
Integrate and align Moveworks with ServiceNow experiences, ensuring seamless handoff, consistent intents, and enterprise-approved patterns
Develop within platform-level AI standards for enterprise re-use and scalability
Design and maintain reusable AI configurations, including Skills and Agents
Define reference architectures for common use cases across AI configurations
Leverage out-of-the-box and configurable AI features wherever possible to maximize maintainability and upgrade safety
Establish operational runbooks for AI capabilities, including monitoring, incident response, and problem management

Requirements

What you’ll need

7+ years of ServiceNow platform engineering or development experience
3+ years of experience in ServiceNow configuration, security model, data structures, scripting and integration patterns
3+ years of experience working in a central platform or shared services model
At least 1+ years of experience enabling Now Assist or AI-assisted ServiceNow capabilities in production
At least 1+ years of experience in translating enterprise AI strategy into practical, governed platform capabilities
ServiceNow Certified System Administrator (CSA)
ServiceNow Application Developer
ServiceNow Implementation Specialist (any major domain)

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package designed to support physical, emotional, and financial well-being

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow platform engineeringServiceNow configurationServiceNow security modelServiceNow data structuresServiceNow scriptingServiceNow integration patternsAI configurationsAI Control TowerNow Assistenterprise AI strategy

Certifications

ServiceNow Certified System Administrator (CSA)ServiceNow Application DeveloperServiceNow Implementation Specialist