Priority Claims Specialist III
Hanger, Inc.
Medicare Sales Specialist
CVS Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $32 per hour
Job Level
Junior
About the role
- Work defined campaigns that are designed to assist Aetna Medicare members holistically find the appropriate Aetna Medicare coverage option
- Conduct compliant presentations throughout the sales process
- Acquire new members on available Medicare products via inbound and outbound campaigns
- Ability to learn and adapt to new approaches, utilizing defined trainings, processes, and scripting
- Assesses customer needs by utilizing questions while demonstrating superior listening skills during all sales presentations
- Servicing of existing members and inquiries related to utilization of their product, benefits, etc.
- Cross selling applicable products to existing members
- Maintaining high compliance commitment and standards with a robust knowledge with respect to CMS and states regulations
- Ability to multitask, and effective use of computer while interacting with prospects and members via phone
- Participate in internal monitoring audits and coaching feedback sessions to review schedule adherence, quality, selling skills and compliance
- Ensuring that the relevant information is captured in Customer Relationship Management system (CRM)
- Other duties as assigned Accountabilities : Meeting sales goals, conversion rates and other acquisition metrics as outlined in the annual performance plan
- Maintain high standards of professionalism and compliance at all times
- Ensure new member acquisition is meeting organizational thresholds in relation to retention, cancellations, and rapid disenrollment
- Adherence to call center quality audit programs
- Highest levels of member satisfaction as measured by various member surveys and member retention rates
- Expert level understanding of products, services, and processes offered by the company
- Expert level of MAPD/DSNP product offerings
- Ability to pass, on an annual basis: American Health Insurance Plans (AHIP) Continued Education (CE’s) Product Certification
- Required Security and Compliance Client/Carrier Certifications
- Any required CMS Certifications
Requirements
- 1 to 2 years demonstrated sales experience
- Active Health insurance license or willingness to obtain
- Ability to obtain release, if contracted with another firm/carrier (if applicable)
- Active use of computer for carrying out daily job activities
- Ability to multi-task while talking on the phone
- Excellent communication and listening skills
- Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers (i.e., “Customer is always right” attitude)
- Adaptable to fast-paced, high pressure, achievement-oriented environment
- Proficient computer skills and knowledge of Microsoft Office
