Service Sales Consultant, Telecom and Technology
NCR Atleos
Medicare Sales Specialist
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $32 per hour
Job Level
Junior
About the role
- Work defined campaigns to assist Aetna Medicare members find appropriate coverage options
- Conduct compliant presentations throughout the sales process
- Acquire new members on Medicare products via inbound and outbound campaigns
- Learn and adapt to new approaches using defined trainings, processes, and scripting
- Assess customer needs using questions and superior listening skills during sales presentations
- Service existing members and handle inquiries related to product utilization and benefits
- Cross-sell applicable products to existing members
- Maintain high compliance with CMS and state regulations
- Multitask and use computer effectively while interacting with prospects and members via phone
- Participate in internal monitoring audits and coaching feedback sessions for schedule adherence, quality, selling skills and compliance
- Capture relevant information in Customer Relationship Management system (CRM)
- Meet sales goals, conversion rates and acquisition metrics
- Maintain professionalism and compliance; ensure acquisition thresholds for retention, cancellations, and rapid disenrollment
- Adhere to call center quality audit programs and drive high member satisfaction
- Maintain expert-level understanding of products, services, MAPD/DSNP offerings
Requirements
- 1 to 2 years demonstrated sales experience
- Active Health insurance license or willingness to obtain
- Ability to obtain release, if contracted with another firm/carrier (if applicable)
- Ability to pass, on an annual basis: AHIP Continued Education (CE’s), Product Certification, Security and Compliance Client/Carrier Certifications, Any required CMS Certifications
- Active use of computer for carrying out daily job activities
- Ability to multi-task while talking on the phone
- Excellent communication and listening skills
- Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers
- Adaptable to fast-paced, high pressure, achievement-oriented environment
- Proficient computer skills and knowledge of Microsoft Office
- Preferred: 1 to 2 years Medicare sales experience
- Preferred: Medicare call center experience
- Education: High school diploma or GED (Bachelors preferred)
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
- Other benefits depending on eligibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales experienceMedicare productscustomer needs assessmentcross-sellingcompliance with CMS regulationscall center quality auditsales goals achievementproduct utilizationMAPD offeringsDSNP offerings
Soft skills
excellent communication skillssuperior listening skillsself-starterpositive attitudeemotional controladaptabilitymultitaskingprofessionalismcustomer serviceteam collaboration
Certifications
Health insurance licenseAHIP Continued Education (CE's)Product CertificationSecurity and Compliance Client/Carrier CertificationsCMS Certifications
