Facilitate the delivery of appropriate benefits and/or healthcare information which determines eligibility for benefits while promoting wellness activities
Develops, implements, and supports Health Strategies, tactics, policies and programs that ensure the delivery of benefits and to establish overall member wellness and successful and timely return to work
Use a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources
Act as a liaison with member/client /family, employer, provider(s), insurance companies, and healthcare personnel as appropriate
Implements and coordinates all case management activities relating to catastrophic cases and chronically ill members/clients across the continuum of care
Interacts with members/clients telephonically or in person and may be required to meet with members/clients in their homes, worksites, or physician’s office
Assesses and analyzes injured, acute, or chronically ill members/clients medical and/or vocational status; develops a plan of care
Communicates with member/client and other stakeholders as appropriate (e.g., medical providers, attorneys, employers and insurance carriers)
Prepares all required documentation of case work activities as appropriate
Interacts and consults with internal multidisciplinary team as indicated to help member/client maximize best health outcomes
Provides educational and prevention information for best medical outcomes
Applies all laws and regulations that apply to the provision of rehabilitation services; applies all special instructions required by individual insurance carriers and referral sources
Conducts an evaluation of members/clients’ needs and benefit plan eligibility and facilitates integrative functions using clinical tools and information/data
Utilizes case management processes in compliance with regulatory and company policies and procedures
Develops a proactive course of action to address issues presented to enhance the short and long-term outcomes
Monitors member/client progress toward desired outcomes through assessment and evaluation
Requirements
Minimum 3 years clinical practical experience preference required
Minimum 2 years Case Management, discharge planning and/or home health care coordination experience
Confidence working at home/independent thinker, using tools to collaborate and connect with teams virtually
Ability to travel within a designated geographic area for in-person case management activities as directed by Leadership and/or as business needs arise
Excellent analytical and problem-solving skills
Effective communications, organizational, and interpersonal skills
Ability to work independently
Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications
Efficient and Effective computer skills including navigating multiple systems and keyboarding
Registered Nurse with active state license in good standing in the State of Illinois is required
Certified Case Manager is preferred
Benefits
Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
CVS Health bonus, commission or short-term incentive program (eligible)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementdischarge planninghealthcare coordinationclinical assessmentcare coordinationbenefit plan eligibility evaluationrehabilitation services complianceanalytical skillsproblem-solving skillsdocumentation preparation
Soft skills
effective communicationorganizational skillsinterpersonal skillsindependent thinkingcollaborationproactive problem-solvingassessment and evaluationmember advocacyteamworkcustomer service