Business Operations Specialist – Patient Engagement
ICON plc
Manager, Conversational AI Strategy
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Rhode Island • 🇺🇸 United States
Visit company websiteSalary
💰 $66,330 - $145,860 per year
Job Level
JuniorMid-Level
About the role
- Ideation, development, and launch of AI-driven Digital and IT solutions to improve, personalize and deepen engagement with patients at key moments in their retail pharmacy journeys
- Lead and influence AI-driven strategies that will elevate customer experiences across the retail pharmacy patient journey
- Implement and operationalize work in flight and advance the roadmap
- Collaborate with and influence cross-functional partners from product development, operations, finance, digital, and IT
- Design, implement and transform experiences at critical moments in patient journeys
- Stakeholder management and leadership to align stakeholders, set work in motion, and implement transformations
- Patient journey evaluation and mapping to identify gaps and personalization opportunities
- Evaluate the marketplace and competitive landscape and produce polished PowerPoint recommendations
- Use formal prioritization methods to determine impact and strategic importance
- Lead and influence cross-functional technical working teams to drive proposed transformations forward
- Develop polished PowerPoint presentations and present materials in regular leadership forums
- Use data to drive strategic decisions and identify opportunities for transformation
- Report to a Senior Manager of Pharmacy Product Development
Requirements
- 2+ years of relevant work experience in pharmacy technology, operations, product management/development, strategy
- Demonstrated experience with developing clear and compelling PowerPoint presentations which effectively convey strategy, customer and business rationale storylines.
- Experience driving cross-functional initiatives, with demonstrated success delivering projects end-to-end
- Experience identifying and documenting projects/products in the Agile process
- Experience developing roadmaps, building IT projects, UAT, and ETE project execution
- Experience building and delivering leadership-facing presentations and materials
- Strong organizational skills and ability to manage multiple priorities
- Strong problem-solving and critical thinking skills
- Strong communication (written and oral) skills
- Proficiency in MS Office, Word, Excel, PowerPoint, and manipulating data with Access or some other database
- Proven ability to network and maintain strong relationships with diverse stakeholder groups and organizations
- Bachelor's Degree required and/or equivalent work experience
- Preferred: Advanced degree (e.g., MBA, MPH)
- Preferred: Work experience within the healthcare industry
- Preferred: 1+ years of experience with UAT and ETE testing in RxC
Benefits
- Affordable medical plan options
- a 401(k) plan (including matching company contributions)
- an employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- paid time off
- flexible work schedules
- family leave
- dependent care resources
- colleague assistance programs
- tuition assistance
- retiree medical access
- eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI-driven solutionspharmacy technologyproduct managementAgile processroadmap developmentUATETE project executiondata analysisPowerPoint presentationsproject documentation
Soft skills
stakeholder managementleadershiporganizational skillsproblem-solvingcritical thinkingcommunication skillscollaborationinfluenceprioritizationnetworking
Certifications
Bachelor's DegreeMBAMPH
