Operations Support Coordinator
Integrated Dermatology
Program Management Communications Manager
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut, Ohio, Oklahoma, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $54,300 - $145,860 per year
Job Level
Mid-LevelSenior
About the role
- Create and execute comprehensive and strategic provider and member Aetna pharmacy communication campaigns
- Focus on member and provider experience for all new and existing campaigns
- Build and implement campaigns based on desired results, risks/challenges, and end user needs
- Identify and collaborate with additional departments to establish engagement across member and provider organizations
- Collaborate with internal departments to identify opportunities to strengthen and improve processes
- Establish and manage quality assurance review of UM letters
- Support team in responses to account management, plan sponsor, member, state regulator, sales, trade, medical affairs, operations, product and compliance inquiries
- Develop, manage and maintain policy/process/work instructions documents
- Maintain project and performance tracking tools to document accuracy and completion metrics
- Identify areas of opportunity for process improvement and additional support resources/programs/software needs
- Identify best practices and synergies to improve member and provider experience
- Create, maintain and update policy/procedure/work instructions for member and provider experience campaigns
- Collaborate across Aetna, Caremark, and other CVS Health teams to deliver innovations and product solutions
Requirements
- 5+ years of Business to Consumer Communications experience
- 3+ years of Project / Program Management experience, preferably within Managed Care
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, MS Teams..)
- Highly organized, detail-oriented with strong capability in structured and critical thinking
- High level of independent judgment and being pro-active
- Self-motivation, high energy, and ability to successfully function in a high-demand, performance-driven environment
- Strong internal relationship skills across diverse teams
- Strong communication (written and oral) – executive presence and ability to influence across disciplines and at multiple levels of organization
- Can work with a sense of urgency in handling issues
- Must be able to organize and manage multiple tasks
- Ability to track on-going work/updates
- Familiar with health plan or pharmacy communications (preferred)
- Bachelor’s degree or similar work experience
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- Eligible for a CVS Health bonus, commission or short-term incentive program
- No-cost programs including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules / Work from home
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
- Comprehensive and competitive mix of pay and benefits
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Business to Consumer CommunicationsProject ManagementProgram ManagementMicrosoft Office SuitePolicy DevelopmentQuality AssuranceProcess ImprovementPerformance TrackingCampaign ManagementCritical Thinking
Soft skills
Highly organizedDetail-orientedIndependent judgmentPro-activeSelf-motivationHigh energyStrong internal relationship skillsStrong communicationAbility to influenceAbility to manage multiple tasks
