Senior Manager, Medicare Sales
Humana
Customer Service Representative
CVS Health
full-time
Posted on:
Origin: • 🇺🇸 United States • Pennsylvania, Virginia, West Virginia
Visit company websiteSalary
💰 $17 - $28 per hour
Job Level
Mid-LevelSenior
About the role
- *Must live within 50 miles of Blue Bell, PA
- *Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday
- *Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday
- As a Member Service Representative, you will be providing telephone assistance to Aetna Medicaid members and providers. You will assist with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time. Calls are inbound and strong customer skills are required to be successful in this role. Responsibilities include but limited to the following: - Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc. - Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted. - Company provides equipment and training.
Requirements
- Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems
- Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals
- Must be able to work from home and prove to be self-sufficient
- Experience with working remotely in a call center setting (Preferred)
- Experienced with Medicaid and Medicare (Preferred)
