Bilingual Case Manager, Spanish Speaker
Pair Team
Salary
💰 $30 per hour
Job Level
Mid-LevelSenior
About the role
- Case Management for registered fellows (Outreach and Intake) (30%)
- Coordinate all intake requirements to ensure we meet enrollment targets including but not limited to outreach and intake meetings. Intake includes survey analysis, outreach to fellows and in person intake meetings.
- Hold regular office hours for fellows, twice a month
- Coordinate with Propel Hire Ready and Externship/ Employment coaches as needed
- Compile and review documents to ensure validity and ensure an accurate case file for each fellow
- Reach out to fellows in need of supportive services, coordinate and hold in person or virtual meetings for completion of required documentation
- Assist fellow with identifying community resources to reduce barriers to success
- Following up for 90 days post-hire to obtain employment verification documentation
- Data Entry into Grant Management Systems (50%)
- Complete intake applications in the appropriate grant reporting system, including entering barriers and training program activity codes
- Review Salesforce report for grant participants(s) updates
- Update fellows case files in the grant reporting system on a weekly basis using the appropriate program activity codes, to include: Entering detailed case notes for each program activity code entered into the grant reporting system
- Check for and complete the reverse referral process
- Other Duties (20%)
- Creating a casefile for every eligible fellow on the Google Drive, ensuring to encrypt any documents containing PII
- Sharing the files with the appropriate staff.
- Assist in all programmatic client recruitment campaigns which will include tasks such as: dispersing new fellow outreach materials
- Assist with annual audits and site visits
- Attending client referral/recruitment meetings and/or events
- Attending weekly meetings with SNAP program staff
- Manager file storage as necessary (grant dependent)
- Respond to fellow communication as needed
Requirements
- Some local travel in Philadelphia or Los Angeles, depending on location of the candidate
- Availability to meet evenings/weekends (in-person or virtual) as necessary
- Strong data entry skills
- Strong case management skills
- Proficient in databases systems (Salesforce and CWDS preferred)
- Proficient in Microsoft Office Applications
- Prior experience in case management
- Ability to comply with HIPAA laws and regulations
- Strong written and verbal communication skills
- Strong knowledge and understanding of Workforce Innovation and Opportunities Act (WIOA) and Supplemental Nutrition Assistance Program (SNAP) regulations
- Experience working with Philadelphia community-based organizations or systems that serve low income individuals
- Lived experience is welcome
